BEN1 / Voc. 12-28
All words 1/2
All words 1/2
Set of flashcards Details
| Flashcards | 223 |
|---|---|
| Students | 19 |
| Language | English |
| Category | English |
| Level | University |
| Created / Updated | 25.10.2016 / 12.12.2017 |
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International Standards
internationally agreed standards that are intended to make sure that materials, products, processes and services are safe and suitable
kaizen
the principle that somehting can always be improved
materials
the physical substance that things can be made from
measurable objective
something that you are trying to achieve which can be measured so you can find out if you are achieving it
quality management
the job of making sure that the quality of products or services is good
quality management system
a system for making sure that the quality of product or services is good
regulatory requirement
something that you must do because of an offical rule
resource management
the way that a company manages the people and things that are used for making its products
standard institute
an organization that develops rules on wuality levels in a particular industry and makes sure that companies obey them
statutory requirement
somehting that you must do because of the law
supplier-customer relationship
the relationship between the company supplying somehting and the company or person buying it
technical specifications
details of the exact features, measurements, etc. that somehting has
top management
the group of managers who are the most senior
training effectiveness
the degree to which training employees has good results
action
something you do
business results
the profits that a companys makes
EFQM Excellence Model
a model for running a company in which the people involved in the business have a very important part. It was designed by a non-profit organization started by some of the best European companies
evaluate outcomes
to assess progress towards goals, the value achieved and future needs
framework
a set of principles and ideas that establish the way a business, society, etc, operates
good practice
a tested and good way of doing something
impact on society
the effect that someone or somehting has on society
Investors in People
a group of principles that set a level of good practice for training and development of people to achieve business goals
Investors in People Standard
a standard that involves good practice for training and development of people to achieve business goals
leadership
the person in charge of an organization
model
a way of doing something that is so good that other people should copy it
people management
the way that employees are managed
people satisfaction
the opinion that managers, employees, shareholders, etc. have about a company
planning
the process of thinking about what you are going to do and how are going to do it
policy
the purpose and aims of an organization
policy & strategy
actions to carry out a series of plans for achieving success
process
a series of action that you take to achieve a result
resources
the materials, skills and knowledge that a company uses
results
something that happens or exists because of something else
stakeholder
someone who has an interest in the success of an organization, for example an employee or a person who owns shares in it
strategy
a detail plan for achieving success in situations such as war, politics, business, industry or sport, or the skill of planning for such situations
benchmark against
to measure the quality of something by comparing it with something else of an accepted standard
benchmarking
when a company finds out which company does something best and then does it that way themselves
benchmarking exercise
measuring the quality or performance of the company by comparing it with its peers
best practice
the way of doing something that has produced the best results
competitive benchmarking
when a company looks at how other companies in the same industry do thing
