ServiceNow Certified System Administrator (CSA)

> Which of the following are true statements about Data Policies?

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How can you modify data pill values in Flow Designer without writing scripts?

What are the two types of inbound email actions?

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How can you quickly reference the most frequently used articles in Service Portal?

When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI to retire.
 

What table are the dependent CIs added to when a parent CI is set to retire?

> Which of the following is true about the Branding Editor?
 

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Which of the following is NOT a database setting on the Application Access section of a Table?

Which role can switch their form view?

Which of the following are the steps to Easy Import?

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Which file types can be viewed directly in the Now Platform using the Document Viewer?
 

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What data type in a survey metric has the field validation option to validate email, IP address, phone number or URL?

Different form templates can be applied to a form by accessing the _______.

Which field type allows users to use positive or negative values?

What visualisation types allow you to add multiple data sources of the same type in the UI Builder?

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Which reporting feature is described by the following?
 

Clicking on a report section displays a subset of the report's data in a new report.

How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customised CMDB?

What do you call an existing table in the base system on the ServiceNow platform?

How is the business duration calculated on a catalogue task once it is closed?

How do you delete related records from the archive log and archive (ar_) tables?

What Flow Designer benefit corresponds to extending flow content by subscribing to Integration Hub or installing spokes?

What can you customise in the virtual agent's chat menu displayed to your end-users?
 

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What notification actions can be accepted in provider notification definitions?

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Which statements are true about knowledge article authoring in Microsoft Word?
 

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What do you call a single row in a table or list?

What is the single location for all the import sets and concurrent import sets for a scheduled data import chain?

Which section on the catalogue item variable form enables you to add instructions or help text?

What setting on the List Control page can speed up loading large lists?

What framework helps you consistently use standard values across applications and effectively track assets through their life-cycle transitions?

You can test a flow, subflow or action in the background and run it with sample data.

What is bypassed in the Flow Designer to allow testing?

What actions can you take with Flow Designer?
 

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What details can you find in the import set record after running an import?
 

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What can you do in the SLA Timeline for a task?

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What are the benefits of using Multisource CMDB?
 

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What can agents do with the Sidebar feature in the Next Experience UI?

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(Vancouver) What do you configure for catalogue items or record producers in Catalog Builder to make them discoverable on Employee Center?

(Vancouver) Which action allows you to navigate to the Now Platform from Catalog Builder to update any advanced feature for catalogue items?

What feature allows you to use simple natural language queries in a search string to query for a set of CIs in the CMDB?

Which feature enables you to add related entries for Identification and Reconciliation Engine (IRE) identification rules?

Notifications in the Now Platform occur through which of the following methods?

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Given that the prebuilt conversations in Virtual Agent Lite are read-only, how do you make the conversations available to your end users?