ServiceNow Certified System Administrator (CSA)

Which form view is displayed when clicking on the reference icon of a field in a form?

What model/standard across applications helps track life cycle stages and stage statuses for CIs effectively?

What results are displayed on the menu when searching for the keyword 'service' in the Filter field?

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What variable type do you use to allow requesting a catalogue item on behalf of another user or multiple users?

What allows you to see more information on the same screen real estate when using Visual Task Boards?

What report type requires access to the data to view it?

What field type on a form has a clickable icon that provides a preview of the associated record?

Which of the following are the accessibility enhancements in the Service Portal application?

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What are the database views for incident management in the base system?
 

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Where can you organise form sections and related lists into tabs in classic forms?

What plugin must be activated to onboard a large volume of external users to a custom application in your instance?

What feature facilitates synchronous collaboration within one record and allows you to see who is online, their current status, and what they view or edit in real time?

What is a CI?

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Which knowledge feedback option CANNOT be disabled at the knowledge base level?

What is the recommended way to share a report?

What can you do with homepages on upgraded instances when the Next Experience UI is enabled?

What IT challenges can be solved with the CMDB?
 

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What are some of the benefits often recognised by branding your instance?

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What feature creates reusable components to run everyday tasks in Virtual Agent conversations?

Administrators and application developers can create tables that do not exist in the base system to store application data.
 

What are these tables called?

Which solution is NOT a best practice when configuring Assignment Rules or Predictive Intelligence?

At what levels can User Criteria be used in Knowledge Management to control who can read and contribute?

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What application enables you to understand user web and mobile experiences by visualising your metrics and interactions through an interactive dashboard?

What value does the Condition field in a Business Rule return if the field is blank?

(Vancouver) Which option in the Email Client Template allows you to include attachments from emails while replying to or forwarding emails?

Cascade-cleanup operations apply when you enable the dependent CIs management feature. However, the recommendation is to apply the same operations to orphan-dependent CIs that existed in the CMDB before enabling this feature.

What are the reasons for this recommendation? Select 2 Answers from the below options.

You can add human-readable keywords to the URLs of portal pages to improve search engine optimisation (SEO) and click-through rates and help users understand what to expect on the page.

What can be added as human-readable keywords to help with SEO? Select 2 Answers from the below options.

What is the primary way to interact with the applications and information in a ServiceNow instance?

Which of the following are the notification preferences that users can manage?
 

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Which of the following definitions corresponds to Service Catalogue?

Each time a knowledge article is viewed, a record is added to which table?

What role can manage all aspects of the Service Catalog application and the scripting functions?

When do onSubmit Client Scripts execute their script logic?

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What role is required to create and edit Access Controls?

Who can create additional ad-hoc tasks for a requested item?

What happens if you select Publish when creating knowledge articles manually or by import?

What are the three different request methods in the Service Catalogue?

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What is the minimum required component in each flow in Flow Designer?
 

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Which of the following is a key difference between Reporting and Performance Analytics?

What is the purpose of Embedded Help on the ServiceNow platform?

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