ServiceNow Certified System Administrator (CSA)

What related list can you use to extend and track the different types of groups assigned to a Configuration Item?

What are the three types of Flow Designer triggers?

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What is created by default when you create a new table?

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Select the report visualisation types you can generate from a list of records.

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Which field type is Boolean and displays as a checkbox?

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?

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Who can add or remove widgets in a dashboard?

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What do each record and each field correspond to in a table?

What is the system behaviour when applying a data policy to the list view to make a field read-only?

Form splits help you organise fields on a form into columns for an enhanced visual appeal.

What role is required to enable multiple form splits on the platform?

What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues?

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How can you access the local flow variables in the Flow Designer?

Your manager asks you to build some reports on your group tasks.

Where do you navigate on the platform to start?

What are the main sections when you are configuring email notifications?

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You can use the Data management plugins to define table relationships or minimise performance issues.

What are these plugins?

 

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Which of the following is a true statement about importing data into ServiceNow?

What is selected on the Now Platform to impersonate another user?

What are the different Schema relationship types that are supported for tables?

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Which of the following is a true statement regarding Flow Designer actions?
 

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Which CMDB feature tracks the activities and history of data sources as they insert and update Cl attributes?

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There is a business requirement to restrict incident reporting to specific roles for better governance. The Development team decided to add a new access control (ACL), so only those roles can view the contents of the reports on the incident table.
 

What access control operation should they use to allow this access on the incident table

Which tab contains the Activity Stream for a task?

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions:

• Incidents where the state is Resolved or Closed;

• Incidents where the Assignment Group is one of your groups

After clicking the Funnel icon and defining the first condition, what steps should you take?

What are the different ways an end-user can leave feedback about an article?

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What is Configuration Item (CI)?

What CMDB table stores the basic attributes of all the configuration items?

What access control rules are created by default when creating a custom table?

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In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant?

Which icon should you double-click to expand and collapse the list of all Applications and Modules?
 

Which of the following applications is available to all users?

Which of the following is an example of a base table that is extended but is not extending another table?

What can be used to extend the Flow Designer to call 3rd party systems, such as automating Microsoft Services and infrastructure using PowerShell and REST?

Which of the following describes the relationship between the Problem and the Task tables?

Which tool do you use to determine the relationship between fields in an import set and an existing table?

The CMDB is the authoritative source of what information?

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Which of the following are different ways to add favourites in Next Experience?

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Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow

Which of the following is a true statement about the admin role?

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Where can users set their notification preferences in the Next Experience UI?