ServiceNow Certified System Administrator (CSA)

What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes?

What is created when an order is placed for a catalogue item?

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What allows agents to initiate a group discussion from a Workspace task-based or interaction-based record?

What are the different types of Client Scripts that are supported in ServiceNow?

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What are the steps for applying an update set to an instance?

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ServiceNow can import data from which of the following external data source types when a valid transform map is available?

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Where does the System Administrator navigate to edit a catalogue item?

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

(Vancouver) What CMDB Workspace feature lets you visualise the hierarchical map of CIs and the relationships between them while centred on a CI that you choose?

You can identify tables without report_view access control lists (ACLs) and evaluate which users won’t pass the read ACLs on a table.

What application allows you to compare reports against all report_view and the corresponding read  ACLs?

What type of service catalogue item is used to create an incident or raise an HR case?

Which of the following is a true statement about user impersonation?

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Which ServiceNow feature do you use to begin the creation of an application

What are the two options to define the fulfilment process for a service catalogue item?

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(Vancouver) When can you view personalised recommendations to improve the search engine optimisation (SEO) and accessibility of your Knowledge articles?

What functionality can you use to track the time a task has been open to ensure that tasks are completed within an allotted time?

Which search feature can you use to narrow down search results in ServiceNow?

Which admin role is required to modify access control rules?

Where do you navigate to see the notifications that are currently defined on the Now Platform?

Which menu provides options related to viewing, configuring, creating favourites and saving form data?

You need to go back to review a record you just looked at recently.

What is one of the quickest ways to navigate back to the same record?

You can use machine-learning solutions in your ServiceNow instance to predict, recommend, and organise data outcomes. These solutions can help resolve requests faster by categorising, assigning and prioritising them using the Short Description.
 

What is the name of this platform function?

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.

What of the following could explain this?
 

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Which feature allows users to manage notifications they receive about various activities occurring on the platform

A dark theme or mode is available for some of the Now Platform capabilities in the Next Experience UI to allow users to fine-tune their experience and help alleviate their eye strain.

Which of the following products can support the dark theme?

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Your director has requested you to generate a snapshot of your groups’ monthly resolved incidents and automatically email it to the executive group on the first day of each month. What ServiceNow capability do you use?

Which of the following run scripts client-side?

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What role do you need in creating or updating access control rules?

Which collaboration tool can you access using the bubble icon on the banner?

What is Configuration Management Database (CMDB)?

Which option allows you to update existing Target Table records when importing data from an import set?

What operations can you do on the homepages with the Homepage deprecation help tool?

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What changes are automatically reflected in dynamic application services?

What does a column in a list represent in a ServiceNow instance?

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category?

What are the two available knowledge article types?

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Which Chatbot on the Now Platform allows you to send notifications directly to Slack and Microsoft Teams users?

What is the primary language used for scripting in ServiceNow?

A filter is a set of conditions applied to a table to help you find and work with a subset of data.

In the Now Platform, filter conditions are also referred to as:

Which modules can you use to create a new table?

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