ServiceNow Certified System Administrator (CSA)

What do you use to set values for the mandatory fields that are not in the import spreadsheet?

For example, when data is imported into the Choice table for Categories and Subcategories.

What can you leverage on the ServiceNow Platform to eliminate scripting for a catalogue item or a variable set?

Which of the following can be configured by all users in the Next Experience instances?

What are the advantages of a ticketing integration between a ServiceNow instance and a third-party system?
 

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What can you do with the Process Automation Designer?
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What form view is displayed when a user clicks on a reference icon on a task form?

(Vancouver) Catalog Builder allows you to configure a catalogue item to auto-populate a question value based on a 'Reference' or 'Requested For' type question.

What is the source of these reference questions?
 

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What rules work with existing Access Control rules (ACLs) to deny access to tables and records that do not match subject attributes?

What role is required to create record producers to allow users to raise their issues or enquiries directly from the Service Catalogue?

Which feature enables you to maintain a unified content categorisation across different content types, such as catalogue items, knowledge articles, and community posts?

You are editing a published catalogue item in Catalog Builder, which automatically moves it to the Draft state.
What action allows you to delete or revert the new changes to the previous Published state?

Which of the following are the features of delegated development and deployment?

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Lists provide context menus at three different levels.

What are the names of those context menus?
 

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Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?

Which of the following field types have a one-to-many relationship?

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Which of the following tabs are available by default for a submitted request on the Standard ticket page in Service Portal?
 

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How does ServiceNow process an inbound email with a watermark of an existing record?

To provide added security on the platform, no user can have both explicit roles.
 

What are the two explicit roles?

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(Vancouver) Which Catalog Builder step allows you to add topics to the catalogue items and record producers so they are discoverable on Employee Center?

Search engine optimisation (SEO) helps portal users find the necessary information and engage more with your portal. Adding SEO information to your public portal pages improves how external search engines index and rank pages to make them more findable.

What information can you add to Service Portal pages to improve SEO?

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(Vancouver) Configuration Hub allows you to track delta changes, over-allocated subscriptions, customisations, and slow execution on the product home page by selecting a product family.
 

Where do you navigate to access Configuration Hub?

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Which tool do you use to add multiple homepages as tabs to a single responsive dashboard?

What does Lane Filter in Visual Task Board enable you to create for cards with empty values, such as cards with no assignees?

You can configure a sample text for a knowledge article template field that appears when you create a knowledge article.

 

What text do you see on the article template selector for a field with an empty ‘Preview text’ value?

End users without roles who visit a full platform URL are redirected to a portal.
 

What is the default portal for new (zBoot) instances?

At what point is the resolution SLA escalated to the task assignee’s manager with automatic notification for the first time?

What feature is added for tasks to give users safer and more secure access to the reports on the dashboards?

Which UI action on a task form updates the record and stays on the same page?

(Vancouver) Using the flow diagramming view, you can create and view flows as diagrams and see the paths a flow can follow.
 

Where do you go to install the Flow Diagramming application?

Which of the following is true about assigning a task?

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Which of the following is NOT a group type in the base instance?

Which of the following can you do using the Catalog Builder?
 

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Administrators can create custom menus to personalise users’ access to applications and modules in the platform.

How can they configure this access in the Unified Navigation?

Under which Report Designer tab can you define the report grouping?

Which of the following record operations can be secured by ACL rules?
 

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What variable type do you use to allow uploading an attachment from a question in a catalogue item?

What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions?

What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?

Which functions can you perform using the HTML editor in knowledge articles?
 

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(Vancouver) Which of the following is supported while working with or ordering catalogue items in the Service Portal or the Employee Centerr?