ServiceNow Certified System Administrator (CSA)

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.


Set of flashcards Details

Flashcards 360
Language English
Category Computer Science
Level Other
Created / Updated 02.04.2024 / 02.02.2025
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How can system administrators speed up loading large lists?

What editor is used by knowledge authors to apply predefined formats, code snippets, table of contents, and find or replace text for a knowledge article?

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

What is Configuration Management System (CMS)?

Which of the following is a CMDB-based framework that supports multiple configuration strategies?

What item in the Knowledge Management Service Portal displays articles with the highest percentage of users, marking them helpful?

What variable type can be only used once in a catalogue item

Which content type is NOT tracked in the history tab within the Application Navigator?

How can Application Collaboration help when creating applications within the Now Platform App Engine?

How do you embed report visualisations in the body of scheduled report emails?

Which one of the following is NOT part of a workflow?

Which catalogue UI policy actions can be applied to variables on catalogue item forms?
 

Select 3 Answers from the below options.

What ServiceNow component would you use to see which Applications and Modules contain the keyword ‘task’?

(Vancouver) Where do you navigate to quickly find tables, configurations and metadata records related to any application installed on your instance?

Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?

Which reporting aggregation shows data variation from the average value for a given field?

Which Common Service Data Model (CSDM) domain does Business Capability reside in?

Which group types are provided in the base system?

Select 3 Answers from the below options.

What is the auto-populated table name prefix when creating a new custom table in the global application?

How can you integrate third-party data into the Configuration Management Database without compromising its integrity?

When using Form Designer, icons presented on each field include which of the following?

Select 3 Answers from the below options.

A field can be added to a table and form by accessing which part of the Form Designer interface?

Which of the following is used to send an SMS message to specified users or groups in Flow Designer?

What action is recommended when you want to perform system maintenance?

Which of the following describes Tasks?

Select 3 Answers from the below options.

What actions can self-service users take when logging into ServiceNow?
 

Select 3 Answers from the below options.

What types of tests can be run by users to make sure CMDB works after upgrading and deploying new applications or integrations?

What can administrators use in the Service Catalog to simplify the complex multi-form input-taking experience?

How can you measure and track article views, page views, and searches performed by unauthenticated users?

The Now Platform is an example of which cloud computing model?

(Vancouver) Catalog Builder allows you to manage and maintain catalogue items using a visual and guided experience.

Where do you navigate to access the Catalog Builder?

What user role can ONLY view the configuration and execution details of flows and subflows?

What type of notification allows users to know when knowledge articles will expire?

Administrators and users with the 'personalize' role can create view rules determining which views are conditionally available or pertain to specific user roles.

How do users know what form view they see when accessing a record?

Which of the following can you do when creating a service catalogue variable?

Select 3 Answers from the below options.

 

What types of records are NOT captured in an update set by default?
 

Select 2 Answers from the below options.

What is a stakeholder's role in implementing and maintaining the CMDB?

Which option enables you to sort Visual Task Boards using criteria you create?

As a catalogue admin, you are asked to dynamically populate Manager's name on a catalogue item when there is a (new) value for the 'Requested for' field.
 

Where do you define the relationship between the two questions without scripting?

What is mandatory to select when importing Microsoft Word documents as knowledge articles?