ServiceNow Certified System Administrator (CSA)

What service catalogue component allows for multiple catalogue items to be logically grouped as one request?

What are some possible methods of populating a knowledge base with knowledge articles?

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What is the best way to privately suggest an article revision to the knowledge manager from the Service Portal?

What is an update set?

When configuring an email notification, where can you choose field values from the record to include within the message?

What can be set up to auto-assign all new Hardware category Incidents to a particular group?

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Which user authentication method is used when it authenticates the user name and password configured in identity providers with a matching user account in the ServiceNow instance?

Why do organisations fail to complete implementation or realise business value from the CMDB?
 

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Which field type displays records from another table?

From the end user's perspective, how are the products and services in the service catalogue organised?

Which of the following are the UI actions in a form?
 

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What are the three main tables in the CMDB?

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(Vancouver) How can you improve the performance of the CSDM and the CMDB Data Foundations Dashboards?

What protects applications by identifying and restricting access to available files and data?

Which of the following are database view limitations?

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What are the three main screen elements of the Now Platform User Interface? 

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What do Application Services represent from an Application Portfolio Management (APM) perspective?

Which of the following are valid report-sharing options? 

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Which of the following is the definition of a role in ServiceNow?

Which of the following branding features can be configured?

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If an end-user wants to report an Incident, where do they navigate to on the service portal?

You can define the relationship between fields in an import set table and an existing ServiceNow table.

Where is this relationship determined in the import process?

What platform feature, combined with field normalisation, does CMDB use to automatically check a CI's uniqueness?

In what order are access controls evaluated?

What type of Flow Designer trigger is needed for an Inbound Email Action?

What filter condition allows you to report on incidents created from the ‘Create Incident’ record producer where the value for the ‘Urgency’ question is ‘2-Medium’?

What form action updates an existing record and keeps the form open?

You can add knowledge article URLs to your sitemap to improve content indexing by public search engines.

What do you configure to achieve this for the Knowledge Portal?

By default, a report is shared with the following:

How do you group the records on a list based on the State field? 

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How do you navigate the Now Platform to see a list of catalogue items?

(Vancouver) What framework in Flow Designer helps you select the next component in your flow from a list of AI-generated recommendations?

What do access control list rules specify?

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Which ServiceNow product enables you to integrate with 3rd party applications without scripting?

Which module displays a list of tasks assigned to a user’s group but not yet assigned to an individual user?

In your implementation, the following tables extend each other:

• The Configuration Item [cmdb_ci] table extends the Base Configuration Item [cmdb] table.

• The Service [cmdb_ci_service] table extends the Configuration Item [cmdb_ci] table.

• The Business Service [cmdb_ci_service_business] table extends the Service [cmdb_ci_service] table.

Based on the above mapping, which table(s) are child, parent and/or base tables?

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In which section of the email notification configuration can you make the notification subscribable by users?

Which source type should be used when creating a report from a dataset with pre-defined conditions?

What type of Visual Task Board CANNOT be built from a record list?

What needs to be configured to create a new form view?