Cartes mémoires SC1 (Seite 1 von 1)

Cartes-fiches	40
Langue	Deutsch
Catégorie	Informatique
Niveau	Apprentissage
Crée / Actualisé	25.12.2022 / 26.12.2022
Lien de web	https://card2brain.ch/box/20221225_sc1
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1.What must you do to ensure a successful integration between SAP Cloud for Customer and an SAP on-premise solution? Note: There are 3 correct answers to this question.

Include SAP Business Warehouse integration requirements early in the project.

Configure pre-packaged integration content.

Determine the number of custom fields early in the project.

Decide to use point-to-point or middleware integration

Ensure the project team includes functional and technical resources.

2. Which of the following standard party roles can you assign to an account via Territory Management? Note: There are 3 correct answers to this question.

Primary contact

Employee responsible

Processor

Service technician

Account team member

3. Where do you set up a custom report to appear in the SAP Customer Insight app?

Adaptation mode

Analysis workcenter

Home page

Business Analytics workcenter

4. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 3 correct answers to this question.

InsideView

Hotmail

Bing Maps

SAP Jam

Google Maps

5. What can you assign to a territory node? Note: There are 3 correct answers to this question.

Accounts

Contacts

Owners

Business users

Employees

6. What can you use to control user privileges in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

Workcenter view

Business role

Business configuration

Code list restrictions

Approval processes

7. Which of the following functions can you perform using the Language Adaptation tool? Note: There are 2 correct answers to this question.

Translate notes entered by a user.

Export and import texts in SAP Cloud for Customer.

Translate extension field labels.

Translate work center and view labels.

8. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

Confirm the incident.

Take over the incident.

Respond to the requestor.

Forward the incident to the provider.

9. Which are the primary types of analytics features in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

Interactive dashboard

Scorecard

Standard report

KPI

Custom report

10. To which of the following are hotfixes applied?

To production tenants only

To an individual customer tenant only

To test tenants only

To a set of tenants

11. Which of the following objects deliver a default approval process? Note: There are 3 correct answers to this question.

Visit

Account

Campaign

Opportunity

Ticket

12. From which workcenter (in the test tenant) can you request a production tenant? Note: There are 2 correct answers to this question.

Service Control work center

Administrator work center

Application and User Management work center

Business Configuration work center

13. What is a workflow rule used for? Note: There are 2 correct answers to this question.

To define and activate an approval process

To set up the organizational work distribution

To define and activate rules for automatic field updates

To set up automatic e-mail notification

14. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration? Note: There are 3 correct answers to this question.

Create or delete custom channels.

Define party roles for ticket handlers.

Manage business tasks for employee support.

Disable the profanity check for outbound response.

Assign tickets to the last processor.

15. Where can you set up a preconfigured mashup in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

Layout Adaptation

Screen Personalization

Business Task Management

Master Template Maintenance

16. What is the correct sequence of configuration activities for fine tuning sales opportunities?

Sales Phase -> Sales Cycle -> Assign activities

Sales Cycle -> Sales Phase -> Assign activities

Sales Phase -> Assign activities -> Sales Cycle

Assign activities -> Sales Phase -> Sales Cycle

17. You customer wants to inform account owners every time an opportunity is created that exceeds a specific value. What is the most appropriate object to use?

Price List

Workflow

Task

Approval

18. Your customer wants to implement a multi-step approval process for sales quotes based on the account classification. Which of the following steps are mandatory to achieve this? Note: There are 2 correct answers to this question.

Define a condition to determine the approver in the approval process.

Maintain the user ID of the approver in the approval process.

Define a condition for the account classification in the approval process.

Create a copy of the default approval process and maintain the copy.

19. Which activities must you perform during the scoping process of an SAP Cloud for Customer implementation project? Note: There are 3 correct answers to this question.

Select business processes.

Define global access restrictions.

Define the organizational structure.

Define integration to external IT systems.

Determine the relevant countries.

20. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 3 correct answers to this question.

Escalation status

Employee availability

Order amount

Product category

Channel type

21. Which of the following options can you find in the Help Center pane in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

Report Incident

Make SAP Cloud for Customer Better

Personalization

Glossary

Password Change

22. Which of the following steps can you perform when you create a new page layout? Note: There are 2 correct answers to this question.

Add custom validation rules to a field.

Create join fields.

Make a field visible.

Add a field.

23. Which of the following activities can you perform while creating a business object using the administration workcenter? Note: There are 2 correct answers to this question.

Assign the business object to other work centers.

Add simple business logic.

Define business object actions that can be executed by the end user.

Enhance script files for the custom business object.

24. Which of the following can you use to restrict the values of a dropdown list? Note: There are 3 correct answers to this question.

Access rights

Business document

Business field

Business role

Extension field

25. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should you only perform after production tenants have been upgraded? Note: There are 2 correct answers to this question.

Update the business configuration.

Update fine tuning.

Apply SDK solution.

Request new tenants.

26. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

Account hierarchies

Business configuration

Campaigns

Discount lists

Personal addresses and contacts

27. On which environments can you use integration flows? Note: There are 2 correct answers to this question.

SAP BusinessObjects Business Intelligence

SAP NetWeaver Process Integration

SAP HANA Cloud Integration

SAP Data Services

28. Which elements can you define during fine tuning? Note: There are 2 correct answers to this question.

Routing rules

Sales assistant

Sales territory hierarchy level

Account hierarchy

29. Which of the following are optional while setting up a custom report that you want to make available for end users? Note: There are 3 correct answers to this question

Maintain a condition.

Assign the report to a work center.

Assign the report to a role.

Create a key figure.

Choose a data source.

30. What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM? Note: There are 2 correct answers to this question.

To enable real-time pricing for SAP Cloud from SAP on-premise solutions.

To update products and customer data from SAP cloud to SAP on-premise solutions.

To run subsidiaries through SAP cloud solutions with shared master data.

To improve the system performance of SAP cloud and SAP on-premise solutions.

31. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

When integration has been scoped

When the data volume is low

When data must be loaded quickly

When data is loaded from multiple application.

32. Which of the following texts can you adapt using the Language Adaptation capability? Note: There are 3 correct answers to this question.

User interface text

Help text

Message text

Fine tuning text

Extension field text

33. Which activity must you perform to enable mobile online integration with your SAP Cloud for Customer tenant?

Enable mobile Web services in SAP HANA Cloud Integration.

Assign the Offline Mobile work center authorization to the user master.

Download mobile Web services from the SAP store.

Configure the URL under the options and settings of the mobile application.

34. What is the purpose of creating a business role in SAP Cloud for Customer?

To group predefined organizational units

To create predefined workflow distribution rules

To group predefined accounts

To create predefined access rights

35. When would you create a new report view? Note: There are 2 correct answers to this question.

When you are an administrator wanting to make a change for all users of the report.

When you are an end user wanting to save a variation of the report that you can use.

When you are an administrator wanting to make a change for a specific user of the report.

When you are an end user wanting to save a variation of the report that your team members can see.

36. Which of the following business objects can you create in the SAP Cloud for Customer using Microsoft Outlook? Note: There are 2 correct answers to this question.

Visits

Contacts

Employees

Appointments

37. Which of the following steps can you perform when creating a broadcast? Note: There are 3 correct answers to this question.

Enter broadcast recipients.

Create a new report view.

Choose a report source.

Select a broadcast channel.

Define periodic scheduling.

38. What can an administrator track using the Content Transfer tool?

Changes to layout adaptations

Changes to data sources

Changes to master data

Changes to form templates

39. You want to send automatic e-mail responses to your customers when a service advisor is assigned to an incoming complaint. The e-mail responses should use your company branding template. Which of the following steps must you perform in SAP Cloud for Customer to achieve this workflow requirement? Note: There are 2 correct answers to this question.

Define notification placeholders.

Define a rule for the Individual Customer business object.

Define the rule type as an alert.

Define a condition for the Agent field.

40. When would you use the Notification function in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

When users need to be informed about an approval process.

When users need to be informed about a task to be processed.

When users need to be informed about a changed item.

When users need to be informed about a customizing change.

When users need to be informed about new SAP Cloud for Customer features.

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