BEV Benchmark upper Unit 8-24

BEV Benchmark upper Unit 8-24

BEV Benchmark upper Unit 8-24


Kartei Details

Karten 500
Sprache English
Kategorie BWL
Stufe Mittelschule
Erstellt / Aktualisiert 08.05.2022 / 08.05.2022
Weblink
https://card2brain.ch/box/20220508_bev_benchmark_upper_unit_824
Einbinden
<iframe src="https://card2brain.ch/box/20220508_bev_benchmark_upper_unit_824/embed" width="780" height="150" scrolling="no" frameborder="0"></iframe>
complaint

statement when you express dissatisfaction

die Beschwerde

customer care

the way customers are looked after

Kundenpflege

customer services manager person responsible for before and after sales

Leiter Kundenservice

discount

to reduce the price

Rabatt

to handle an awkward

to deal with a difficult customer

umgehen mit

customer

unangenehmer Kunde

profitable

bringing advantages

rentabel

to quote

to give a price for a job or goods

Preisangebot machen

a rapport

to have a good understanding and relationship with sb

harmonisches

a reward/to reward

something given for good work/to give money or an advantage

die Belohnung/jmdn belohnen

subscription

to pay money regularly to belong to an organisation or to receive a magazine or newspaper

Abonnement

according to

to say the information came from another person

gemäss

a valued client

a customer that is appreciated

geschätzte Kund

to avoid

to try to stop something happening (to prevent)

vermeiden

consequently

as a result of this

folglich

an explanation

a statement giving the reason for sth

die Erklärung

this means that

dass bedeutet

a major client

the main and biggest customer

Haupt Kund

to meet requirements

to fulfil wishes

Forderung erfüllen

an anecdote

a short amusing story

Anekdote

the agenda

a plan to show what and when things will happen

Traktandum

to be confident

to be sure or certain

zuversichtlich sein

customer profile

description of a customer

Kundenprofil

the delegates

people attending a seminar

Konferenzteilnehmer

to give a speech

to talk about a subject

einen Vortrag halten

intangible

something that doesn't exist in a physical way

ungreifbar

a post

another word for a job

eine Stelle

a speaker

a person that gives a speech

der Redner

in bulk

in large quantities

in grosser Menge

communication channel

the flow of information between employees of a company

Kommunikationsfluss

to complain

to say you are not happy or satisfied with sth or sb

beklagen/beschweren

to convince

to make sb believe sth is true

jmdn. überzeugen

to give a discount

to offer a reduction in the usual price of a product or service

Rabatt gewähren

to make a request

to ask for sth

um etwas bitten

to make a proposal/suggestion

to put forward an idea or plan

einen Vorschlag machen

to make an apology

to say sorry

sich entschuldigen

mark up

amount by which the price is increased before selling

Handelsspanne

payment terms

arrangements for the amount of money and period of time agreed

Zahlungsbedingungen

recommended retail price (RRP) price at which a manufacturer suggests a product should be sold

empfohlener Preis

repeat order

something which is ordered again

wiederholte Bestellung