SCM Final Exam 2019

Which statements about the customer decoupling point are true?

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

Managing customer deliveries is part of SCOR's

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

The production of goods (e.g. make-to-stock) is part of SCOR's

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

Preparing customer orders for delivery is part of SCOR's

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

Goods acceptance and incoming quality inspection are part of SCOR's

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

Return flow of defective products or surplus articles are part of SCOR's

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

Manufacturing process (engineering, quality assurance) are part of SCOR's

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

Determining supply and demand structures is part of SCOR's

Assign the correct terms to the statements regarding the Top-Level of the SCOR model:

Calculating safety stocks, defining material requirements, adjusting capacities are part of SCOR's

Assign the correct operations strategy to the following products and services.

Consulting services (e.g. Supply Chain consulting)

Assign the correct operations strategy to the following products and services.

Hairdresser

Assign the correct operations strategy to the following products and services.

Airbus A380 (243 built)

Assign the correct operations strategy to the following products and services.

Tamina bridge (Pfäfers, 200m high)

Assign the correct operations strategy to the following products and services.

Online payment app (e.g. Alipay, Twint)

Assign the correct operations strategy to the following products and services.

Panasonic television of the model TX (app. CHF 800-1'200)

Assign the correct operations strategy to the following products and services.

Postal delivery (e.g. by Swiss Post)

Assign the correct operations strategy to the following products and services.

Tesla Model 3 (more than 700'000 built)

Which of the following statements about Lean Management are true?

Which of the following statements about Total Quality Management (TQM) are true?

Which statements about the term "quality" are true?

Which statements about the funnel model of production are true?

Which statements about the differences between B2B and B2C are true?

Which statements about EDI are true?

Which statements about "Mass Customization" are true?

Which statements regarding e-commerce in Switzerland are true?

Which statements about electronic market systems are true?

Assign the correct term concerning e-commerce:

The payment of a invoice (delivery with payment slip) is part of the...

Assign the correct term concerning e-commerce:

The display of article availability and current stock is part of the...

Assign the correct term concerning e-commerce:

The display of shipping costs automatically depending on the order value is part of the...

Assign the correct term concerning e-commerce:

A report on newly arrived products in the company blog is part of the...

Assign the correct term concerning e-commerce:

Highlighting accessories to products previously purchased by customers is part of the...

Assign the correct term concerning e-commerce:

Providing information on the delivery status of an order is part of the...

Assign the correct term concerning e-commerce:

Providing a summary of the data entered for the purchase order and to request acceptance of the general terms and conditions are part of the...

Assign the correct term concerning e-commerce:

The display of possible additional options as well as reviews and ratings for a given article during product search is part of the...

You have learned about four criteria for assessing the efficiency of electronic markets. Correctly assign one of those criterias to the following statement:

Market barriers between different providers is hardly possible anymore, since electronic marketplaces are breaking them down:

You have learned about four criteria for assessing the efficiency of electronic markets. Correctly assign one of those criterias to the following statement:

On electronic markets, (independent) reviews, evaluations or the trust function of the marketplace can be helpful

You have learned about four criteria for assessing the efficiency of electronic markets. Correctly assign one of those criterias to the following statement:

Generally, it can be said that for information-based goods as well as for well-functioning search services, the time spent on searching for information can be reduced:

You have learned about four criteria for assessing the efficiency of electronic markets. Correctly assign one of those criterias to the following statement:

The (repeated) use of stored customer data brings efficiency advantages for the provider and customer side

You have learned about four criteria for assessing the efficiency of electronic markets. Correctly assign one of those criterias to the following statement:

Due to the anonymity of the parties, there is a certain risk that transactions fail in electronic marketplaces

You have learned about four criteria for assessing the efficiency of electronic markets. Correctly assign one of those criterias to the following statement:

In the settlement (or fulfillment) phase, both low-cost delivery and the automation of payment transactions, and thus cost-effective payment processing, are crucial: