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Logistics & Supply Chain Management short only questions

only questions he asked and review of prep questions he prepared

only questions he asked and review of prep questions he prepared

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 What are intermediation and disintermediation and how do they affect supply chains?

Intermediation: bring supply and demand together at a central point and the goal is to make transactions between economic actors as epedient as possible to reduce transaction costs during individual phases in the supply chain. The intermediaries retrieve information for sales promotion and procurement support and buyer search and contacting for reducing information asymmetries and building confidence in the information phase.
In the agreement phase intermediaries do the negotiations for matching of demand and supply and in the settlement phase they are responsible for the physical distribution of financing, payments and assumption of risks.

In general they lead to a reduction of transaction costs , several transactions are supported.

 

Disintermediation.Intermediation only makes sense, if the costs of direct transaction between supplier and customer are higher than the cumultative costs of transactions between supplier and intermediary, intermediary and buyer and the trading margin of the intermediary. The risk of disintermediation is only high when the volume of goods flow and information complexity is low. When the volume of goods flow is high and information complexity is low then the risk lowers to medium wherease the danger of disintermediation is generally low when the information complexity is high. The more specialized a comany's services are in the supply chain, the lower the risk of disintermediation by an upstream or downstream business partner.

What are the differences between Goods-Dominant Logic and Service-Dominant Logic?

GDL creates goods and services vs SDL creates only a Service

GDL delivers finished products and SDL focusses on the distribution mechansism for service provision

In GDL the customers are the buyers of the goods and in SDL the customers are the co-creator of value

The source of economic growth is in GDL the ownership and the use of natural resources and in SDL it is the application of knowledge and skills

 What is a service in the context of Service-Dominant Logic?

Service is in form of actions, processes and services and creating benefits . It is the application of knowlede and skills

 What are resources in the context of Service-Dominant Logic?

  • Human resources (knwoledge, skills)
  • Organisational nature (controls, routines)
  • Informal in nature (knowledge about competitors or market structures)
  • Relational nature (relations between a company and ist stakeholders)

What are the ten fundamental premises on which Service-Dominant Logic is based?

  1. FP1: Serice is the fundamental basis of exchange
  2. FP2: Indirect exchange masks the fundamental basis of exchange.
  3. FP3: Goods are a distribtuion mechansim for service provision
  4. FP4: Operant resources are the fundamental source of strategic benefit.
  5. FP5: All economies are service economies.
  6. FP6: Value is cocreated by multiple actors, always including the beneficiary.
  7. FP7: Actors cannot deliver value but can participate in the creation and offering of value propositions
  8. FP8: A service-centered view is inherently custom oriented and realtional
  9. FP9 All social and economic actors are resource integrators
  10. FP10 Value is always uniquely and phenomenologically determined by the beneficiary.

What is the Service-Dominant Strategy Canvas?

The service-dominant strategy canvas is a management tool for designing strategies that follows the service dominant logic and is build of three major modules.

  1. Value-in-use
    1. Customer: who is the customer
    2. Experience: what is the experience that we want to deliver to the customer?
    3. Interactions: how do we interact with the customer?
  2. Service ecosystem
    1. Core Services: what are they?
    2. Core partners: who are they?
    3. Focal organization: what role do we want to play into the ecosystem?
    4. Enriching services: what are they?
    5. Enriching partners: who are they?
  3. Collaboration management
    1. Core relationships: how do we manage our core relationships?
    2. Enriching relationships: how do we manage our enriching relationships?

What is Everything as a Service (XaaS)?

It refers to the delivery of as a service. It includes a large number of products, tools and technologies that vedors deliver to the users as a service over a network (the internet) rather than provide locally or on-site within an enterprise.

Which statements regarding the characteristics of Supply Chain Networks are true, and which are false?

 

  1. The partners are interdependent across decades (a decade is a three-corner or triangular relationship).:
  2. Decisions of an actor are only derived from the individual target function of the organization.:
  3. Decision-making processes are subject to simple reflexivity.:
  4. Decision-making processes are subject to double reflexivity.:

Which statements regarding the characteristics of Supply Chain Networks are true, and which are false?

 

  1. The partners are interdependent across decades (a decade is a three-corner or triangular relationship).: False
  2. Decisions of an actor are only derived from the individual target function of the organization.: False
  3. Decision-making processes are subject to simple reflexivity.: False
  4. Decision-making processes are subject to double reflexivity.: True

 

From the perspective of business administration, which statements regarding the term Network are true, and which are false?

 

  1. The term "network" can be understood as an artificial form of organization (transportation, communication).:
  2. The term "network" can be understood as a metaphor (as a reconstruction technique for modeling and analysis).:
  3. The term "network" is the term for the digital networking of computers through the Internet.:
  4. The term "network" can be understood as a type of organization (to pursue common goals and coordination).:

 

From the perspective of business administration, which statements regarding the term Network are true, and which are false?

 

  1. The term "network" can be understood as an artificial form of organization (transportation, communication).: False
  2. The term "network" can be understood as a metaphor (as a reconstruction technique for modeling and analysis).: True
  3. The term "network" is the term for the digital networking of computers through the Internet.: False
  4. The term "network" can be understood as a type of organization (to pursue common goals and coordination).: True

Which statements regarding Goods-Dominant (GDL) and Service-Dominant Logic (SDL) are true, and which are false?

 

  1. With GDL, value is continuously generated by customers (service).:
  2. With GDL, value is handed over to the customers in transactions (Value-in-Exchange).:
  3. With SDL, value in use is handed over to the customer (Value-in-Use).:
  4. With SDL, value is consumed by customers (consumption).:

 

Which statements regarding Goods-Dominant (GDL) and Service-Dominant Logic (SDL) are true, and which are false?

 

  1. With GDL, value is continuously generated by customers (service).: False
  2. With GDL, value is handed over to the customers in transactions (Value-in-Exchange).: True
  3. With SDL, value in use is handed over to the customer (Value-in-Use).: True
  4. With SDL, value is consumed by customers (consumption).: False

Which statements regarding the Systematization of Networks are true, and which are false?

 

  1. A structure-related approach is, for example, based upon social criteria (power relations, basis of trust, network culture, conflict potential).:
  2. A structure-related approach is, for example, based upon the SCOR model (four levels).:
  3. A structure-related approach is, for example, based upon the development stage of the supply chain (initializing, processing and reconfiguration).:
  4. A level-related approach is, for example, based upon Meta-Logistics (cross-company logistics).:

 

Which statements regarding the Systematization of Networks are true, and which are false?

 

  1. A structure-related approach is, for example, based upon social criteria (power relations, basis of trust, network culture, conflict potential).: True
  2. A structure-related approach is, for example, based upon the SCOR model (four levels).: False
  3. A structure-related approach is, for example, based upon the development stage of the supply chain (initializing, processing and reconfiguration).: False
  4. A level-related approach is, for example, based upon Meta-Logistics (cross-company logistics).: True

From a Supply Chain Management perspective, which statements regarding Network Types are true, and which are false?

 

  1. Transport networks are about classical logistics, the relocation of physical goods in location and time.:
  2. With multiplication networks it is about the mass application of finished concepts.:
  3. Reproduction networks involve the selective cooperation of actors with a focus on division of labor, know-how transfer and cost splitting.:
  4. Innovation networks are about the routine production of tangible and intangible objects.:

 

From a Supply Chain Management perspective, which statements regarding Network Types are true, and which are false?

 

  1. Transport networks are about classical logistics, the relocation of physical goods in location and time.: True
  2. With multiplication networks it is about the mass application of finished concepts.: True
  3. Reproduction networks involve the selective cooperation of actors with a focus on division of labor, know-how transfer and cost splitting.: False
  4. Innovation networks are about the routine production of tangible and intangible objects.: False

Which statements regarding Intermediation in der Supply Chain are true, and which are false?

 

  1. The availability of information, for example regarding pricing and the nature of goods, reduces search costs.:
  2. The use of ICT technologies leads to an increase in transaction costs.:
  3. The provision of trust-building instances promotes opportunistic behavior on side of the market.:
  4. Bringing supply and demand together at a central point increases information asymmetry.:

 

Which statements regarding Intermediation in der Supply Chain are true, and which are false?

 

  1. The availability of information, for example regarding pricing and the nature of goods, reduces search costs.: True
  2. The use of ICT technologies leads to an increase in transaction costs.: False
  3. The provision of trust-building instances promotes opportunistic behavior on side of the market.: False
  4. Bringing supply and demand together at a central point increases information asymmetry.: False

From the perspective of business administration which statements regarding the term Network are true, and which are false?

 

  1. The term "network" can be understood as a natural organizational form (transport and communication networks, banks and insurance companies, etc.):
  2. The term "network" describes a political organizational form (for the purpose of lobbying).:
  3. The term "network" can be understood as an innovative, superior organizational form (Value-Net or Value Network, virtual companies).:
  4. The term "network" refers to the social networking of customers with employees (Facebook, Linkedin).:

 

From the perspective of business administration which statements regarding the term Network are true, and which are false?

 

  1. The term "network" can be understood as a natural organizational form (transport and communication networks, banks and insurance companies, etc.): True
  2. The term "network" describes a political organizational form (for the purpose of lobbying).: False
  3. The term "network" can be understood as an innovative, superior organizational form (Value-Net or Value Network, virtual companies).: True
  4. The term "network" refers to the social networking of customers with employees (Facebook, Linkedin).: False

Which statements regarding the Advantages and Disadvantages of Digitalization are true, and which are false?

 

  1. An advantage in the form of efficiency gains can result from the automated linkage of different network levels.:
  2. Disadvantageous is that the acceleration of flows in information and financial networks reduces trust.:
  3. An advantage can be when collaborative planning via APS systems enables faster product development.:
  4. It can be disadvantageous that social networks play almost no role anymore regarding development and cohesion.:

 

Which statements regarding the Advantages and Disadvantages of Digitalization are true, and which are false?

 

  1. An advantage in the form of efficiency gains can result from the automated linkage of different network levels.: True
  2. Disadvantageous is that the acceleration of flows in information and financial networks reduces trust.: False
  3. An advantage can be when collaborative planning via APS systems enables faster product development.: True
  4. It can be disadvantageous that social networks play almost no role anymore regarding development and cohesion.: True

Which statements regarding Goods-Dominant (GDL) and Service-Dominant Logic (SDL) are treue, and which are false?

 

  1. Operand resources are active resources.:
  2. Operant resources are converted into a usable form by human intervention.:
  3. SDL distinguishes between "operand" and "operant" resources.:
  4. Operant resources are inactive resources.:

 

Which statements regarding Goods-Dominant (GDL) and Service-Dominant Logic (SDL) are treue, and which are false?

 

  1. Operand resources are active resources.: False
  2. Operant resources are converted into a usable form by human intervention.: False
  3. SDL distinguishes between "operand" and "operant" resources.: True
  4. Operant resources are inactive resources.: False

Which statements regarding the Opportunities and Risks of Digitalization are true, and which are false?

 

  1. Virtual organizations with the best companies worldwide are always at risk of lock-in.:
  2. There is an opportunity that economies of scale and density effects can be achieved faster in digital networks.:
  3. One opportunity is that through the extensive data collection in information and financial networks, the own organization can secretly access and evaluate data.:
  4. Existing business partners in the supply chain may face the risk of disintermediation.:

 

Which statements regarding the Opportunities and Risks of Digitalization are true, and which are false?

 

  1. Virtual organizations with the best companies worldwide are always at risk of lock-in.: False
  2. There is an opportunity that economies of scale and density effects can be achieved faster in digital networks.: True
  3. One opportunity is that through the extensive data collection in information and financial networks, the own organization can secretly access and evaluate data.: False
  4. Existing business partners in the supply chain may face the risk of disintermediation.: True

Which statements regarding the Advantages and Disadvantages of Digitalization are true, and which are false?

 

  1. One advantage is that the dependence on suppliers increases, for example no more failures due to tightly calculated inventories.:
  2. An advantage in the form of efficiency gains can result from the acceleration of flows in information and financial networks.:
  3. One drawback (disadvantage) is that social networks are becoming increasingly important for building and maintaining the supply chain.:
  4. The increased transparency in freight networks (for example through tracking & tracing) has a negative effect on the timeliness of data.:

 

Which statements regarding the Advantages and Disadvantages of Digitalization are true, and which are false?

 

  1. One advantage is that the dependence on suppliers increases, for example no more failures due to tightly calculated inventories.: False
  2. An advantage in the form of efficiency gains can result from the acceleration of flows in information and financial networks.: True
  3. One drawback (disadvantage) is that social networks are becoming increasingly important for building and maintaining the supply chain.: False
  4. The increased transparency in freight networks (for example through tracking & tracing) has a negative effect on the timeliness of data.: False

From a Supply Chain Management perspective, which statements regarding Network Types are true, and which are false?

 

  1. Innovation networks involve the selective cooperation of actors with a focus on division of labor, know-how transfer and cost splitting.:
  2. With intermediary networks it is about the processing of information about supply and demand.:
  3. Reproduction networks are about the routine production of tangible and intangible objects.:
  4. Multiplication networks are about classical logistics, bridging location and time.:

 

From a Supply Chain Management perspective, which statements regarding Network Types are true, and which are false?

 

  1. Innovation networks involve the selective cooperation of actors with a focus on division of labor, know-how transfer and cost splitting.: True
  2. With intermediary networks it is about the processing of information about supply and demand.: True
  3. Reproduction networks are about the routine production of tangible and intangible objects.: True
  4. Multiplication networks are about classical logistics, bridging location and time.: False

Which statements regarding Disintermediation in der Supply Chain are true, and which are false?

 

  1. If digitalization makes it possible to access information independent of time and location, this can promote disintermediation.:
  2. Disintermediation only makes sense, if the cost of a direct transaction between supplier and buyer are lower than the cumulative costs of transactions between supplier, intermediary and buyer.:
  3. The risk of disintermediation is very high for companies that handle large flows of goods and simultaneously process complex information.:
  4. Especially in the case of products that do not require any advice or do not need to be viewed and evaluated in real life, disintermediation can occur.:

 

Which statements regarding Disintermediation in der Supply Chain are true, and which are false?

 

  1. If digitalization makes it possible to access information independent of time and location, this can promote disintermediation.: True
  2. Disintermediation only makes sense, if the cost of a direct transaction between supplier and buyer are lower than the cumulative costs of transactions between supplier, intermediary and buyer.: True
  3. The risk of disintermediation is very high for companies that handle large flows of goods and simultaneously process complex information.: False
  4. Especially in the case of products that do not require any advice or do not need to be viewed and evaluated in real life, disintermediation can occur.: True

From a Supply Chain Management perspective, which statements regarding Network Levels or Partial Networks are true, and which are false??

 

  1. Networks of goods deal with intangible goods in communication and data networks.:
  2. An essential component of social networks is social control among partners.:
  3. Financial networks also deal with equity investments in networks (for example mutual stock ownership).:
  4. Financial networks can be viewed according to three aspects: functional, institutional and financial:

 

From a Supply Chain Management perspective, which statements regarding Network Levels or Partial Networks are true, and which are false??

 

  1. Networks of goods deal with intangible goods in communication and data networks.: False
  2. An essential component of social networks is social control among partners.: False
  3. Financial networks also deal with equity investments in networks (for example mutual stock ownership).: False
  4. Financial networks can be viewed according to three aspects: functional, institutional and financial: True

Which statements regarding Intermediation in the Supply Chain are true, and which are false?

 

  1. Intermediaries have the function of making transactions between economic actors as convenient as possible and reducing transaction costs.:
  2. The provision of confidence-building instances prevents an opportunistic behavior on both sides of the market.:
  3. Combining supply and demand at a central point increases market transparency.:
  4. The availability of information, for example on pricing and the nature of goods, increases search costs.:

 

Which statements regarding Intermediation in the Supply Chain are true, and which are false?

 

  1. Intermediaries have the function of making transactions between economic actors as convenient as possible and reducing transaction costs.: True
  2. The provision of confidence-building instances prevents an opportunistic behavior on both sides of the market.: True
  3. Combining supply and demand at a central point increases market transparency.: True
  4. The availability of information, for example on pricing and the nature of goods, increases search costs.: False

Which statements regarding the Opportunities and Risks of Digitalization are true, and which are false?

 

  1. A risk exists through extensive data collection in information and financial networks (data misuse).:
  2. There is a opportunity for intermediation through new networked business models.:
  3. There is a risk that a few large companies will determine market success (for example Google, Amazon).:
  4. The risk exists that economies of scale and density effects cannot be achieved in digital networks.:

 

Which statements regarding the Opportunities and Risks of Digitalization are true, and which are false?

 

  1. A risk exists through extensive data collection in information and financial networks (data misuse).: True
  2. There is a opportunity for intermediation through new networked business models.: True
  3. There is a risk that a few large companies will determine market success (for example Google, Amazon).: True
  4. The risk exists that economies of scale and density effects cannot be achieved in digital networks.: False

Which statements regarding Goods-Dominant (GDL) and Service-Dominant Logic (SDL) are true, and which are false?

 

  1. In SDL, value is delivered to customers in transactions (Value-in-Exchange).:
  2. In SDL, vendors generate value propositions with products.:
  3. In GDL, the value in use is handed over to the customers (Value-in-Use).:
  4. In GDL, the value is generated by production.:

 

Which statements regarding Goods-Dominant (GDL) and Service-Dominant Logic (SDL) are true, and which are false?

 

  1. In SDL, value is delivered to customers in transactions (Value-in-Exchange).: False
  2. In SDL, vendors generate value propositions with products.: True
  3. In GDL, the value in use is handed over to the customers (Value-in-Use).: False
  4. In GDL, the value is generated by production.: True

What are business processes from the perspective of the supply chain?

business processes are activities than requires input which produces value for the customer.

What is a process map and what is a process hierarchy?

Process map is a planning and management tool that visually describes the flow of work.

Process hierearchy is like an architectual blueprint. It shows the processes that keep your business upright

What are core processes from a supply chain management perspective? Which specific processes exist in different industries?

  • Industry
    • Specific core processes
  • Manufacturing
    • Product development
    • Order processing
    • After-sales service
  • banking
    • Loan processing
    • Payment transaction
    • Financial consulting
  • Insurance
    • Customer acquisition
    • Customer support
    • Settlement of claims
  • E-commerce
    • Catalog/online shop creation
    • Order processing and shipping
    • Returns processing

What is business process management from the supply chain perspective?

Business process management is a method where processes are defined, designed, documented and improved.

Which companies have contributed to sustainable process optimization in the past?

Ford: mass manufacturing with a moving conveyer belt

Bell Laboratories: paved the way for Six Sigma

Toyota: Toyota production system ("just in time" concept)

Motorola: invented Six Sigma

GE: popularised Six Sigma at all levels

Dell: Lean Manufacturing

Which methods and instruments can be used to analyze the effectiveness and efficiency of business processes?

When implementing a good process management it can improve effectiveness and efficiency of business processes while making them measurable and flexible.

 

The SCOR model & process chain model can be used as support instruments

What is ment by "adaptive supply chains"?

Adaptive supply chain focuses on the logistics of efficiently deploying resources to assemble, transport, sustain and distribute people and goods. Facilitating fulfillment of demand associated with economic commerce, national defense, disaster response, and humanitarian aid.

 

Event-driven

  • Control by way of demand pull
  • Supported by information technology

Company-related

  • Focus on the integration model for the design of business processes
    • Influencing factors (personnel, organization and information technology)
    • Corporate goals, strategies and guidelines
    • Company context (industry, etc.).

Self-regulating

Use of suitable information systems to continuously adapt the supply chain to actual demand

Proactively avoid supply bottlenecks and overstocking

 

What are the five flows of the supply chain and what do they contain?

  1. Products flow
    • Movement of goods from supplier to consumer (both internal and external) and dealing with customer needs such as input materials or consumables or services such as housekeeping. The product flow also includes returns and rejections (reverse flow).
  2. Financial flow
    • The financial and economic aspects are considered from two perspectives. Firstly from the cost and investment perspective and secondly from the cash flow perspective.
  3. Inforamtion flow
    • SCM comprises a multitude of different information: Parts lists, product data, descriptions and prices, inventories, customer and order information, etc. - and this can require a lot of communication and coordination with suppliers, transport providers, subcontractors and other parties.
  4. Value flow
    • A supply chain has a number of value-adding processes that span the entire chain to provide added value to the end consumer. In each phase there are physical processes related to production, distribution. In each phase there is a certain value added to products or services.
  5. Risk flow
    • Risks in the supply chain are due to a number of uncertain elements that are largely in demand, supply, price, lead time, etc. A supply chain risk is the potential occurrence of an event or the failure to take advantage of opportunities to supply the customer, the results of which lead to financial loss for the entire supply chain.

What is Business Process Reengineering?

Is the fundamental rethinking and radical redesign of business processes to achieve dramatice improvement in critical, contemporary measures of performance, such as cost, quality, service and speed.

Which statements regarding Supply Chain Transformation are true, and which are false?

 

  1. A common mistake in supply chain transformation is to fall into the "trap of leading supply chain practices.":
  2. A common mistake in supply chain transformation is to fall into the "all-for-all technology trap.":
  3. A common mistake in supply chain transformation is to fall into the "trap of constant renewal through new ideas.":
  4. A common mistake in supply chain transformation is to fall into the "culture trap of the organization.":

Which statements regarding Supply Chain Transformation are true, and which are false?

 

  1. A common mistake in supply chain transformation is to fall into the "trap of leading supply chain practices.": True
  2. A common mistake in supply chain transformation is to fall into the "all-for-all technology trap.": True
  3. A common mistake in supply chain transformation is to fall into the "trap of constant renewal through new ideas.": False
  4. A common mistake in supply chain transformation is to fall into the "culture trap of the organization.": True

 

Which statements regarding Business Processes are true, and which are false?

 

  1. A business process generates the performance expected by customers.:
  2. A business process implements, with activities, the goals derived from the strategy.:
  3. Strategic goals are derived from a business process.:
  4. A business process consists of a cross-functional and cross-organizational linking of value-adding activities.:

Which statements regarding Business Processes are true, and which are false?

 

  1. A business process generates the performance expected by customers.: True
  2. A business process implements, with activities, the goals derived from the strategy.: True
  3. Strategic goals are derived from a business process.: False
  4. A business process consists of a cross-functional and cross-organizational linking of value-adding activities.: True

 

Which statements regarding Adaptive Supply Chains are true, and which are false?

 

  1. Adaptive supply chains are event-driven, customer-oriented and self-regulating.:
  2. Adaptive supply chains are event-driven, company-related and proactively managed.:
  3. Adaptive supply chains are event-driven, business-driven and self-regulating.:
  4. Adaptive supply chains can help ensure the efficiency of the supply chain.:

Which statements regarding Adaptive Supply Chains are true, and which are false?

 

  1. Adaptive supply chains are event-driven, customer-oriented and self-regulating.: False
  2. Adaptive supply chains are event-driven, company-related and proactively managed.: False
  3. Adaptive supply chains are event-driven, business-driven and self-regulating.: True
  4. Adaptive supply chains can help ensure the efficiency of the supply chain.: True

 

Which statements regarding "Business Process Reengineering" (BPR) are true, and which are false?

 

  1. The four "Rs" of BPR are "Renewing," "Revitalizing," "Reframing" and "Restructuring".:
  2. "Reframing" means discarding conventional thought patterns and treading new paths.:
  3. "Renewing" includes the improvement through training and organizational integration of employees.:
  4. "Restructuring" refers to the redesign of the processes.:

Which statements regarding "Business Process Reengineering" (BPR) are true, and which are false?

 

  1. The four "Rs" of BPR are "Renewing," "Revitalizing," "Reframing" and "Restructuring".: True
  2. "Reframing" means discarding conventional thought patterns and treading new paths.: True
  3. "Renewing" includes the improvement through training and organizational integration of employees.: True
  4. "Restructuring" refers to the redesign of the processes.: False

 

Which statements regarding the Process Chain Parameters are true, and which are false?

 

  1. For the analysis of the productivity, above all the parameters input and output are required.:
  2. In order to analyze productivity, above all the parameters resources and structure are required.:
  3. For the analysis of productivity, above all the parameters labor and resources are required.:
  4. Process chain parameters are the basis for the performance analysis of a supply chain.:

Which statements regarding the Process Chain Parameters are true, and which are false?

 

  1. For the analysis of the productivity, above all the parameters input and output are required.: True
  2. In order to analyze productivity, above all the parameters resources and structure are required.: False
  3. For the analysis of productivity, above all the parameters labor and resources are required.: False
  4. Process chain parameters are the basis for the performance analysis of a supply chain.: True

 

Which statements regarding Business Processes are true, and which are false?

 

  1. Functional orientation focuses on the results of business processes.:
  2. Companies in different industries usually have different business processes.:
  3. A sub-process can be divided into main processes.:
  4. Support processes are available for a single business process.:

Which statements regarding Business Processes are true, and which are false?

 

  1. Functional orientation focuses on the results of business processes.: False
  2. Companies in different industries usually have different business processes.: True
  3. A sub-process can be divided into main processes.: False
  4. Support processes are available for a single business process.: False

 

Which statements regarding Supply Chain Business Process Management (SCBPM) resp. Process Management are true, and which are false?

 

  1. A beneficial aspect of SCBPM is to improve customer service and increase customer satisfaction.:
  2. A beneficial aspect of SCBPM is the better overview of a company's performance.:
  3. A benefit of SCBPM is the better overview of a company's business figures (balance sheet and income statement).:
  4. A beneficial aspect of SCBPM is the simplification of business processes to increase effectiveness, efficiency and agility.:

Which statements regarding Supply Chain Business Process Management (SCBPM) resp. Process Management are true, and which are false?

 

  1. A beneficial aspect of SCBPM is to improve customer service and increase customer satisfaction.: True
  2. A beneficial aspect of SCBPM is the better overview of a company's performance.: True
  3. A benefit of SCBPM is the better overview of a company's business figures (balance sheet and income statement).: False
  4. A beneficial aspect of SCBPM is the simplification of business processes to increase effectiveness, efficiency and agility.: True

 

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