POM Chapter 08 - The Manager as a Planner and Strategist

A(n) _____ is a cluster of decisions about what goals to pursue, what actions to take,
and how to use resources to achieve goals.

A(n) _____ broadly defines an organization's purpose, what it is seeking to achieve
from its activities, identifies what is unique or important about its products to its
employees and customers, and also distinguishes or differentiates the organization in
some ways from its competitors.

The first step in planning for an organization is:

According to Henry Fayol an effective plan should have four qualities, namely unity,
continuity, accuracy, and _____.

According to Henry Fayol, _____ means that managers need to make every attempt to
collect and use all available information in the organization's planning process

The managers of an organization develop a single, well-researched, and effective plan
to complete a set of tasks. Which of the following qualities, according to Henry Fayol,
does this plan have?

In large organizations the functional level of management is also known as the _____ of
management.

Top management’s decisions pertaining to the organization’s mission, overall strategy,
and structure constitutes an organization's _____.

There has been a rapid increase in the percentage of population of a third-world
nation switching to cellular technology in recent years. A major multinational
telecommunication services company decides to take advantage of this change and
plans to setup industry in the country with the intention of dominating the country's
telecommunication market. This is an example of a _____.

Divisional managers’ decisions pertaining to divisions’ long-term goals, overall strategy,
and structure is called an organization's _____ plan

A(n) _____ strategy indicates how a division intends to compete against its rivals in an
industry.

The SUV division of a major automobile corporation decides to release a new model a
month ahead of its stated release and notifies the decision to all the departments
associated with the division. The departmental managers must alter their _____ to
accommodate the earlier release date.

_____ is a plan of action to improve the ability of each of an organization’s functions to
perform its task-specific activities in ways that add value to an organization’s goods
and services.

A functional-level plan states the goals that the managers of each function will pursue
to help their division attain its ______ goals, which, in turn, will allow the entire company
to achieve its ______ goals

The duration over which a plan is intended to be applied or endured is called _____.

Typically ______-level goals and strategies require intermediate- and short-term plans

Because of the hostile external environment, AKY Consulting, treats its multiyear
corporate-level plan as a _____ plan in order to maintain flexibility without losing sight
of the need to plan for the long term.

A _____ enables managers to make midcourse corrections if environmental changes
warrant or to change the thrust of the plan altogether if it no longer seems
appropriate?

Plans that are developed to handle nonprogrammed decision making in unusual or
one-of-a-kind situations are called _____.

_____ are used in situations in which programmed decision making is appropriate

A standing plan that acts as a general guide to action that applies to the employees of
an organization is called a _____.

A written set of instructions which describes the series of actions that a manager
should take in a specific situation is known as a:

Policies, rules, and standard operating procedures (SOPs) are all types of _____
plans.

Though not formally written, an organization allows its employees to dress casually on
Fridays. This is a(n) _____ of the organization

A firm has a formal, written guide regarding its zero-tolerance attitude towards sexual
harassment and the consequences of its violation. By definition, this is a _____ of the
firm.

Another name for contingency planning is _____.

As a part of its yearly planning activities, PDQ Financial Services, generates a list of
possible future scenarios and creates a plan to respond to each of these forecasts.
PDQ Financial Services is practicing _____.

To determine an organization's missions and goals, managers must first _____.

Employees tend to be motivated and perform better if they are taken in by the vision of
the top managers of their organizations. It therefore becomes essentials for top
managers to develop a strong sense of _____.

A group of managers analyze both, the internal strengths and weaknesses of their
organization as well as the opportunities and threats of the external environment. What
type of analysis is this?

According to an organization's SWOT analysis, which of the following would be a
potential strength?

In performing a SWOT analysis, a firm realized that its managers were untrained to
handle the requirements of its new division. The firm would classify this as a(n) _____.

Which of the following will most likely be an opportunity according to an organization's
SWOT analysis?

In performing a SWOT analysis, a furniture company realized that the number of
competing firms in its industry was increasing. The company would classify this as a(n)
_____.

In the Five Forces Model, the _____ that companies compete against one another for
customers, the _____ the level of profits is likely to be for that industry.

Which of the following can be defined a threat according to the five forces model?

The pharmaceutical industry is extremely dynamic. A company that releases a product
to the general public with the intention of keeping prices high may see quick
competition arising from other products made from different compounds that perform
the same functions as the company's product. According to the five forces model, this
type of threat is called _____.

There is constant, fierce competition between telecommunication companies due to the
continuous advances in mobile technology and a wide range of customers tastes. This
is called _____.

A furniture company is trying to keep the costs of the company low by switching its
suppliers and ordering materials in larger quantities in order to reduce overall costs.
The company is employing a _____.

An organization attempting to succeed by distinguishing its products from those of the
competition is most likely to use a(n) _____.