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Flashcards
?The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs? or ?the degree to which a set of inherent characteristics fulfils requirements?
Project?s processes an products meet written specifications. (Erfllung von Anforderungen)
Product can be used as it was intended
Ensure that the project will satisfy the needs for which it was undertaken
After all the customer ultimately decides if quality is acceptable
Standard of measurement
Technique that helps identify which variable have the most influence on the overall outcome of a process
Degree to which a system performs its intended function
System?s special characteristics that appeal to users
Screens and reports the system generates
Product or service performs the customer?s intended use
Ability of a product or service to perform as expected under normal conditions
Ease of performing maintenance on a product
Includes all of the activities related to satisfying the relevant quality standards for a project, it is also for continuous quality improvement.
Japanese word for improve or change for the better
Evaluating processes to maximize customer value while minimizing waste
Generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
Structured review of specific quality management activities that help identify lessons learned and that could improve performance on current or future projects
Main goal is to improve quality, the main outcomes of this process are acceptance decisions, rework and process adjustments
Determine if the product or service produced as part of the project will be accepted or rejected
Action taken to bring rejected items into compliance with product requirements, specification, or other stakeholder expectations.
Correct or prevent further quality problems based on quality control measurements. Often result in updates to the quality baseline and organization process assets.
Trace complaints about quality problems back to the responsible production operations. ( find the root cause of a problem) Also known as Fishbone or Ishikawa diagrams
Repeatedly ask the question ?Why?? to get to the root cause.
Graphic display of data that illustrates the results of a process over time
States that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing then the process needs to be examined for nonrandom problems.
Used to collect and analyze data, sometimes called a tally sheet or checklist
Helps to show if there is a relationship between two variables
Bar graph of a distribution of variables. Each bar represents an attribute or characteristic of a problem or situation, and the height represents its frequency
Histograms that can help you identify and prioritize problem areas. The variables described by the histogram are ordered by frequency of occurrence
Referred to as the 80-20 rule, meaning that 80 percent of problems are often due to 20 percent of the causes
Graphic displays of the logic and flow of processes that help you analyze how problems occur and how processes can be improved.
Flowchart technique that shows data from a variety of sources to see if a pattern emerges
Displays the history and pattern of variation of a process over time
Choosing part of a population of interest for inspection (Statistische stichproben)
0,25*(certainty factor/acceptable error)ý = needed sample size
Denotes how certain you want t be that the sampled data does not include variation that do not naturally exist in population.
Comprehensive and flexible system for achieving, sustaining and maximizing business success. It is uniquely driven by close understanding of customer needs, disciplined use of facts, data, an statistical analysis, and diligent attention to managing, improving, and reinventing business processes
Five phase improvement, which stands for Define, Measure, Analyze, Improve, and Control. It is a closed-loop process for continued improvement
Complaints, surveys, comments and market research
