i3_all_t2

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Karten	118
Sprache	English
Kategorie	Informatik
Stufe	Universität
Erstellt / Aktualisiert	17.05.2016 / 22.05.2016
Lizenzierung	Keine Angabe
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Flip-Modus

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment

The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development

The Service Catalogue only has information about services that are live, or being prepared fordeployment; the Service Portfolio only has information about services which are being considered for future development

Service Catalogue and Service Portfolio are different names for the same thing

Which of the following is MOST concerned with the design of new or changed services?

Service Design

Change Management

Service Strategy

Service Transition

Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?

The Supplier Manager

The Service Catalogue Manager

The IT Service Continuity Manager

The Service Level Manager

Which role or function is responsible for monitoring activities and events in the IT Infrastructure?

IT Operations Management

Capacity Management

Incident Management

Service Level Management

A process owner is responsible for which of the following? 1. Documenting the process 2. Defining process Key Performance Indicators (KPIs) 3. Improving the process 4. Ensuring process staff undertake the required training

All of the other alternatives apply.

1, 3 and 4 only

1, 2 and 3 only

1, 2 and 4 only

What is the BEST description of an Operational Level Agreement (OLA)?

An agreement between the service provider and another part of the same organization

A document that describes business services to operational staff

A document that describes to a customer how services will be operated on a day-to-day basis

An agreement between the service provider and an external organization

Which of the following Availability Management activities are considered to be proactive as opposed to reactive? 1. Risk assessment 2. Testing of resilience mechanisms 3. Monitoring of component availability

1 and 2 only

2 and 3 only

All of the other alternatives apply.

1 and 3 only

A consultant has made two recommendations to you in a report: 1. To include legal terminology in your Service Level Agreements (SLAs) 2. It is not necessary to be able to measure all the targets in an SLA Which of the recommendations conform to Service Level Management good practice?

Neither of the above

1 only

2 only

Both of the above