Set of flashcards Formal Letter Phrases

Flashcards	17
Language	English
Category	English
Level	Other
Created / Updated	15.11.2016 / 04.07.2017
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Apologies 03: Offering compensation

As compensation we would like to offer you a discount on ..

As you are a valued customer, we propose to compensate you for the inconvenience caused ..

As a gesture of goodwill, we would like to offer/...

We would like to take the opportunity to credit your bank account with

As compensation for your inconvenience, please find enclosed...

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As compensation we would like to offer you a discount on ..

As you are a valued customer, we propose to compensate you for the inconvenience caused ..

As a gesture of goodwill, we would like to offer/...

We would like to take the opportunity to credit your bank account with

As compensation for your inconvenience, please find enclosed...

Apologies 04: Apologosing again/closing

Once again, we regret the inconvenience caused..

Once again please accept my sincere apologies..

I would like to apologise on behalf of..

I look forward to having you as a customer again in the near future

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Once again, we regret the inconvenience caused..

Once again please accept my sincere apologies..

I would like to apologise on behalf of..

I look forward to having you as a customer again in the near future

Enquiry 00: Setup

01 Subject Heading

02 Intent/Request

03 Explanation

04 Expression of thanks

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01 Subject Heading

02 Intent/Request

03 Explanation

04 Expression of thanks

Enquiry 01: Subjects (eg)

Enquiry about Textbooks

Request for Bruchure

Query about website

Question regarding product components

Keyboard commands:

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Enquiry about Textbooks

Request for Bruchure

Query about website

Question regarding product components

Enquiry 03: Reason/Explanation

Refer to previous correspondance or

I saw your advert in the HK Daily on Friday, 11 November 2016

Your company was recommended to me by Ms. Elsie Wong of Far Eastern Logistics

...

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Refer to previous correspondance or

I saw your advert in the HK Daily on Friday, 11 November 2016

Your company was recommended to me by Ms. Elsie Wong of Far Eastern Logistics

...

Opening Phrases (no answer)

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We are writing to enquire/ask about/wheter/if...

We are writing in connection with/in response to/with reference to...

We are interested in getting information from you about your newest..

In reference to your letter of November 4, 2016, we would like to ...

I have your name from a colleague, ...., who...

We met at a recent conference in San Diego titled...

I heard you speak/I saw a presentation of yours..

We are .... and are interested in ...

Opening References to a letter received

Thank you for your letter of / We have received your letter of (date)

asking if, enquiring about, enclosing, concerning..

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Thank you for your letter of / We have received your letter of (date)

asking if, enquiring about, enclosing, concerning..

Formal Letter Phrases

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