Formal Letter Phrases

Set of typical phrases in formal english (business) letters.

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Flashcards	17
Language	English
Category	English
Level	Other
Created / Updated	15.11.2016 / 04.07.2017
Weblink	https://card2brain.ch/box/formal_letter_phrases
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Complaints 01: Reasons for Writing

I am writing to complain about...

We are writing to inform you that we are not satisfied with...

We should like to draw your attention to the fact that there has been a mistake...

Keyboard commands:

= turn,

= for-/backward,

= scroll

I am writing to complain about...

We are writing to inform you that we are not satisfied with...

We should like to draw your attention to the fact that there has been a mistake...

Complaints 02: Describing the problem..

There has been a mistake/error/missunderstanding/miscalculation

Unfortunately your product/service has not performed well

When I arrived ... I could not ...

....

Keyboard commands:

= turn,

= for-/backward,

= scroll

There has been a mistake/error/missunderstanding/miscalculation

Unfortunately your product/service has not performed well

When I arrived ... I could not ...

....

Apologies 01: Opening/Apology

Thank you for your letter telling us of the problems you have had with our products...

We would ask you to accept our apologies for the inconvenience you have been caused...

...

Keyboard commands:

= turn,

= for-/backward,

= scroll

Thank you for your letter telling us of the problems you have had with our products...

We would ask you to accept our apologies for the inconvenience you have been caused...

...

Apologies 02: Explaining the problem

The damage was caused by mishandling during the transport..

We are extremely sorry about this incident, which you will realise was due to circumstances beyond our control..

Due to unforeseen circumstances..

...

Keyboard commands:

= turn,

= for-/backward,

= scroll

The damage was caused by mishandling during the transport..

We are extremely sorry about this incident, which you will realise was due to circumstances beyond our control..

Due to unforeseen circumstances..

...

Apologies 04: Apologosing again/closing

Once again, we regret the inconvenience caused..

Once again please accept my sincere apologies..

I would like to apologise on behalf of..

I look forward to having you as a customer again in the near future

Keyboard commands:

= turn,

= for-/backward,

= scroll

Once again, we regret the inconvenience caused..

Once again please accept my sincere apologies..

I would like to apologise on behalf of..

I look forward to having you as a customer again in the near future

Enquiry 00: Setup

01 Subject Heading

02 Intent/Request

03 Explanation

04 Expression of thanks

01 Subject Heading

02 Intent/Request

03 Explanation

04 Expression of thanks

Enquiry 01: Subjects (eg)

Enquiry about Textbooks

Request for Bruchure

Query about website

Question regarding product components

Enquiry about Textbooks

Request for Bruchure

Query about website

Question regarding product components

Enquiry 03: Reason/Explanation

Refer to previous correspondance or

I saw your advert in the HK Daily on Friday, 11 November 2016

Your company was recommended to me by Ms. Elsie Wong of Far Eastern Logistics

...

Refer to previous correspondance or

I saw your advert in the HK Daily on Friday, 11 November 2016

Your company was recommended to me by Ms. Elsie Wong of Far Eastern Logistics

...

Opening Phrases (no answer)

We are writing to enquire/ask about/wheter/if...

We are writing in connection with/in response to/with reference to...

We are interested in getting information from you about your newest..

In reference to your letter of November 4, 2016, we would like to ...

I have your name from a colleague, ...., who...

We met at a recent conference in San Diego titled...

I heard you speak/I saw a presentation of yours..

We are .... and are interested in ...

Opening References to a letter received

Thank you for your letter of / We have received your letter of (date)

asking if, enquiring about, enclosing, concerning..

Thank you for your letter of / We have received your letter of (date)

asking if, enquiring about, enclosing, concerning..

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Formal Letter Phrases

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