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Formal Letter Phrases

Set of typical phrases in formal english (business) letters.

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Set of flashcards Details

Flashcards	17
Language	English
Category	English
Level	Other
Created / Updated	15.11.2016 / 04.07.2017
Licencing	Not defined
Weblink	https://card2brain.ch/box/formal_letter_phrases
Embed	<iframe src="https://card2brain.ch/box/formal_letter_phrases/embed" width="780" height="150" scrolling="no" frameborder="0"></iframe>

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Complaints 01: Reasons for Writing

I am writing to complain about...

We are writing to inform you that we are not satisfied with...

We should like to draw your attention to the fact that there has been a mistake...

Complaints 02: Describing the problem..

There has been a mistake/error/missunderstanding/miscalculation

Unfortunately your product/service has not performed well

When I arrived ... I could not ...

....

Complaints 03: Requesting action/explanation..

Please ensure that this sort of problem does not occur again..

To resolve the problem, I would appreciate if you could...

I would like an apology and an explanation why this happened to me ...

We feel that you should pay some compensation for the trouble that we have faced..

...

Complaints 04: Explaining consequences/closing...

If you fail to replace the faulty products, we will be obliged to cancel the order..

We shall be compelled to hand the matter over to our solicitors...

Accordingly, I will report it to the trading standards department of my local authority for investigation

If this matter cannot be resolved amicably, I shall send a copy of this letter and enclosures to ...

In the next ten days ...

Complaints 00: Set up

01 Reason for writing

02 Description of problem

03 Request of action/explanation

04 Explain consequences/closing

bye

Apologies 00: Set up

01 Opening/Apologising

02 Explaining the problem

03 Offering compensation

04 Apologising again

bye

Apologies 01: Opening/Apology

Thank you for your letter telling us of the problems you have had with our products...

We would ask you to accept our apologies for the inconvenience you have been caused...

...

Apologies 02: Explaining the problem

The damage was caused by mishandling during the transport..

We are extremely sorry about this incident, which you will realise was due to circumstances beyond our control..

Due to unforeseen circumstances..

...

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