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Lernkarten
a money-back guarantee
customer loyalty
customer retention
to build a rapport
to offer a replacement
a dispute
customer's expectations
service contract
warranty
maintenance
to go the extra mile
the last straw
to pass the Buch
buying habits
dissatisfied
sales assistant
to implement an action plan
to react to a crisi
to suffer a decline in loyalty
to have a backup strategy
to issue a product recall
to aissue an apology
to limit the damage
to have a contingeny pan
to reassure the public
to handle a crisis
to accept responsibility
potential crisis
a press conference
loss of cinfidence
to protect the company's reputation
an announcement
admission of liabilty
speed of response
action plan
to contain a crisis
a takeover / an acquisition
a friendly / hostile takeover
a merger
to have a stake in a company
