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Lernkarten
warranty
maintenance
to go the extra mile
the last straw
to pass the Buch
buying habits
dissatisfied
sales assistant
to implement an action plan
to react to a crisi
to suffer a decline in loyalty
to have a backup strategy
to issue a product recall
to aissue an apology
to limit the damage
to have a contingeny pan
to reassure the public
to handle a crisis
to accept responsibility
potential crisis
a press conference
loss of cinfidence
to protect the company's reputation
an announcement
admission of liabilty
speed of response
action plan
to contain a crisis
a takeover / an acquisition
a friendly / hostile takeover
a merger
to have a stake in a company
to put a bid in
corporate philsophy
missioin statement
to reject a bid
to fail to agree terms
a joint venture
a management buyout
majority shareholding
