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Kai Neubauer
Kai Neubauer
This flashcard set is designed for university-level students to understand crisis management and customer loyalty strategies. It covers key concepts such as handling crises, implementing action plans, and maintaining customer loyalty. Professionals in management and customer service will find this flashcard set particularly useful for developing strategies to protect a company's reputation and manage potential crises effectively.
Karten
120
Lernende
1
Sprache
Englisch
Kategorie
Scherzfragen
Stufe
Universität
Erstellt / Aktualisiert
31.10.2015 / 01.11.2015
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- 1 / 120
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Lernkarten
strategische Allianz
Synergien
verwundbar
Abspaltung
to complain
to apologise
financial compensation
a refund
a money-back guarantee
customer loyalty
customer retention
to build a rapport
to offer a replacement
a dispute
customer's expectations
service contract
warranty
maintenance
to go the extra mile
the last straw
to pass the Buch
buying habits
dissatisfied
sales assistant
to implement an action plan
to react to a crisi
to suffer a decline in loyalty
to have a backup strategy
to issue a product recall
to aissue an apology
to limit the damage
to have a contingeny pan
to reassure the public
to handle a crisis
to accept responsibility
potential crisis
a press conference
loss of cinfidence
to protect the company's reputation
an announcement
