Business Communication
Business Vocabulary Part 1
Business Vocabulary Part 1
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Cartes-fiches
how to refer back to what was said earlier
- To go back to waht xou wete saying earlier ...
- As we were saying earlier ...
- To go back to what I was just saying ...
how to avoid direct confrontation - disagreement
- I take your point ...
- I understand what you are saying ...
- I see/know what you mean, but ...
- I hear where you're coming from on this, but ...
An Agreement
is when people agree about or on something
A compromise
is an agreement wehre each side accepts less than it wanted - they each habe to compromise.
A consensus
is a situation where most people agree about something
Concluding
- We've covered a lot of ground.
- It's been a very interesting discussion.
- We're running out of time.
- To go over what's been said ...
- To sum up ...
- We're going to have to agree to disagree.
- Unless anymore has anything else to add...
- We're going to habe to stop there.
- I think that's it.
- Thank you all for coming.
task-oriented
Classically American business culture ist very task or achievement-oriented.
People-oriented
z.B. give time to some small talk before the meeting starts; lunch together; Kaffee.
language focus: Welcome
Formal:
- on behalf of ... , I'm very glad to welcome you ...
- It's a pleasure to see you here.
Informal:
- Welcome to ...
- Thank you for coming all this way.
- it's nice to be here.
calls to order
when the Chair gets the attention of the members
A.O.B. (Any Other Business)
the point where you can discuss subjects not listed in advance
minutes
the written record of a meeting
adjourn
to close or end the meeting
proposal
a suggestion for discussion
amendment
a change to a proposal or document
to second
to support someone eles's ideas
out of order
not according to the rules of the meeting
business
all teh matters dealt with in the meeting
Show the context (define the bubject area clearly)
- It's mainly a question of ...
- We should concetrate on ...
- The main point here is ...
Test agreement (Try to see if there is a consensuns on your views to save discussion time)
- Do you agree?
- Could you agree on that?
- Wouldn't you agree?
- Does this make sense?
How to introduce
- This is ... He's in charge of...
- This is ... He's looks after...
- This is ... He's our .... Director/Manager.
- Let me introduce you to ...
- Have you met ...? She's just taken over as Head of ...
how to great?
formal
- how do you do
- nice to meet you
less formal
- how are you?
- good to see you (again).
Small talk
- Did you have a good journery?
- how was your flight?
- is this your first visit to ...?
- is your hotel comfortable?
he drives a hard bargain?
is a tough negatiator
you need to be on your guard?
ready to defend your position
We're getting bogged down?
stuck in detail
they' ll try to knock us down (on price)
reduce our prices
what's our fall-back position?
contigency plan
Shall we play it by ear?
see what happens
We've got room to manoeuvre
a bargainging zone
