ServiceNow Certified System Administrator (CSA)
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.
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What type of notification allows users to know when knowledge articles will expire?
Administrators and users with the 'personalize' role can create view rules determining which views are conditionally available or pertain to specific user roles.
How do users know what form view they see when accessing a record?
Which of the following can you do when creating a service catalogue variable?
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What types of records are NOT captured in an update set by default?
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What is a stakeholder's role in implementing and maintaining the CMDB?
Which option enables you to sort Visual Task Boards using criteria you create?
As a catalogue admin, you are asked to dynamically populate Manager's name on a catalogue item when there is a (new) value for the 'Requested for' field.
Where do you define the relationship between the two questions without scripting?
What is mandatory to select when importing Microsoft Word documents as knowledge articles?
> Which of the following are true statements about Data Policies?
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How can you modify data pill values in Flow Designer without writing scripts?
What are the two types of inbound email actions?
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How can you quickly reference the most frequently used articles in Service Portal?
When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI to retire.
What table are the dependent CIs added to when a parent CI is set to retire?
> Which of the following is true about the Branding Editor?
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Which of the following is NOT a database setting on the Application Access section of a Table?
Which role can switch their form view?
Which of the following are the steps to Easy Import?
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Which file types can be viewed directly in the Now Platform using the Document Viewer?
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What data type in a survey metric has the field validation option to validate email, IP address, phone number or URL?
Different form templates can be applied to a form by accessing the _______.
Which field type allows users to use positive or negative values?
What visualisation types allow you to add multiple data sources of the same type in the UI Builder?
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Which reporting feature is described by the following?
Clicking on a report section displays a subset of the report's data in a new report.
How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customised CMDB?
What do you call an existing table in the base system on the ServiceNow platform?
How is the business duration calculated on a catalogue task once it is closed?
How do you delete related records from the archive log and archive (ar_) tables?
What Flow Designer benefit corresponds to extending flow content by subscribing to Integration Hub or installing spokes?
What can you customise in the virtual agent's chat menu displayed to your end-users?
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What notification actions can be accepted in provider notification definitions?
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Which statements are true about knowledge article authoring in Microsoft Word?
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What do you call a single row in a table or list?
What is the single location for all the import sets and concurrent import sets for a scheduled data import chain?
Which section on the catalogue item variable form enables you to add instructions or help text?
What setting on the List Control page can speed up loading large lists?
What framework helps you consistently use standard values across applications and effectively track assets through their life-cycle transitions?
You can test a flow, subflow or action in the background and run it with sample data.
What is bypassed in the Flow Designer to allow testing?
What actions can you take with Flow Designer?
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What details can you find in the import set record after running an import?
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What can you do in the SLA Timeline for a task?
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