ServiceNow Certified System Administrator (CSA)

At what point is the resolution SLA escalated to the task assignee’s manager with automatic notification for the first time?

What feature is added for tasks to give users safer and more secure access to the reports on the dashboards?

Which UI action on a task form updates the record and stays on the same page?

(Vancouver) Using the flow diagramming view, you can create and view flows as diagrams and see the paths a flow can follow.
 

Where do you go to install the Flow Diagramming application?

Which of the following is true about assigning a task?

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Which of the following is NOT a group type in the base instance?

Which of the following can you do using the Catalog Builder?
 

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Administrators can create custom menus to personalise users’ access to applications and modules in the platform.

How can they configure this access in the Unified Navigation?

Under which Report Designer tab can you define the report grouping?

Which of the following record operations can be secured by ACL rules?
 

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What variable type do you use to allow uploading an attachment from a question in a catalogue item?

What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions?

What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?

Which functions can you perform using the HTML editor in knowledge articles?
 

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(Vancouver) Which of the following is supported while working with or ordering catalogue items in the Service Portal or the Employee Centerr?

What are the three types of Flow Designer triggers?

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What is created by default when you create a new table?

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Select the report visualisation types you can generate from a list of records.

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Which field type is Boolean and displays as a checkbox?

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?

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Who can add or remove widgets in a dashboard?

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What do each record and each field correspond to in a table?

What is the system behaviour when applying a data policy to the list view to make a field read-only?

Form splits help you organise fields on a form into columns for an enhanced visual appeal.

What role is required to enable multiple form splits on the platform?

What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues?

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How can you access the local flow variables in the Flow Designer?

Your manager asks you to build some reports on your group tasks.

Where do you navigate on the platform to start?

What are the main sections when you are configuring email notifications?

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