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This flashcard set covers advanced topics in Genesys routing and configuration, focusing on components like the Stat Server, URS, ORS, and their interactions within the Genesys framework. It delves into server configurations, message routing, and application licensing, providing detailed insights into how these elements function together. Ideal for IT professionals and system administrators working with Genesys, this flashcard set helps users understand the intricate setup and management of Genesys applications, ensuring efficient routing and configuration processes.

Karten

Lernende

Sprache

Englisch

Kategorie

Informatik

Stufe

Andere

Erstellt / Aktualisiert

13.12.2023 / 15.12.2023

Ähnliche Karteien

SIP Server creates and sends a T-Library event message to the routing components, which routing components will receive the message?

Choose 2 answers

URS

Composer

ORS

Web Application Server

URS

Composer

ORS

Web Application Server

Select the two types of licenses that are supported by URS.

Choose 2 answers

router_ha_options

router_seats

ha_redundancy

router_iscc

router_ha_options

router_seats

ha_redundancy

router_iscc

URS provides routing services to the ORS.

True

False

True

False

In order to install Composer, you need to download Eclipse.

True

False

True

False

What implements the license type tserver_iscc?

Genesys routing to assign available agents to be targete

Genesys activation for hot standby for URS.

Genesys multisite routing capabilities

Genesys activation of the routing products ORS and URS

Genesys routing to assign available agents to be targete

Genesys activation for hot standby for URS.

Genesys multisite routing capabilities

Genesys activation of the routing products ORS and URS

Which routing application executes a set of instructions that uses SCXML logic?

Composer

URS

Web Application Server

ORS

Composer

URS

Web Application Server

ORS

Which application provides a functional module such as interaction handling for the ORS?

Composer

URS

Web Application Server

SIP Server

Composer

URS

Web Application Server

SIP Server

Which application allows the process to load the routing script on the DN?

Composer

GAX

Web Application Server

Configuration Server

Composer

GAX

Web Application Server

Configuration Server

When publishing the routing application, which application must be connected to the Configuration Server?

Composer

GAX

Web Application Server

ORS

Composer

GAX

Web Application Server

ORS

Orchestration Server became available in release 8.0. Prior to this, routing was done using URS. Now it is possible to route using only ORS, which option in URS must be configured to do this?

event_arrive =ringing

use_ivr_info=false

strategy=ORS

routing_application = ORS

event_arrive =ringing

use_ivr_info=false

strategy=ORS

routing_application = ORS

Which layer does the Stat Server belong to?

Management Layer

Media Layer

Services Layer

User Interaction Layer

Management Layer

Media Layer

Services Layer

User Interaction Layer

Stat Server tracks information and object statuses such as Applications, Host, and Solutions status, and then converts this data into statistical information.

True

False

True

False

Which application reads the metadata from the Pulse database upon startup and whenever changes are made to report definitions such as statistic or object change?

GAX

Pulse

Pulse Collector

Stat Server

GAX

Pulse

Pulse Collector

Stat Server

A Pulse template has a generic definition of building a report, what are those generic definitions?

Choose 3 answers

Display Options

Statistics to gather from Stat Server

Name of template

Object Types to monitor

Display Options

Statistics to gather from Stat Server

Name of template

Object Types to monitor

What elements are stored in the Pulse Database?

Choose 2 answers

Statistical data

Templates

Widgets

Stat Server’s connection information

Statistical data

Templates

Widgets

Stat Server’s connection information

Which Framework components are not a client to TServer/SIPServer?

Choose 3 answers

Message Server

Solution Control Server

DB Server

Stat Server

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Message Server

Solution Control Server

DB Server

Stat Server

To which application does the Solution Control Server (SCS) send the status of Genesys components?

Choose 2 answers

Configuration Server

GAX

Message Server

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Configuration Server

GAX

Message Server

You are implementing Genesys application to write into the Log DB, what must be configured?

Choose 2 answers

The application must be connected to Message Server

The application must be assigned a DAP to reach the DB location.

The application log setting must be set to network.

The application Message Server must be configured for ADDP.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

The application must be connected to Message Server

The application must be assigned a DAP to reach the DB location.

The application log setting must be set to network.

The application Message Server must be configured for ADDP.

Which application triggers the SCS to process the alarms and execute a reaction when a specific alarm condition is detected?

Local Control Agent

GAX

Message Server

SIP Server

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Local Control Agent

GAX

Message Server

SIP Server

Which log option determines for the log output to be created, and specify which level?

segment

messagefile

verbose

all

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

segment

messagefile

verbose

all

Is the statement true or false, both primary and backup configuration servers operate with the same configuration database?

True

False

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

True

False

In case you do not active or run this application GDA in your contact center, which functionality will be disabled?

Monitoring status of Genesys applications in GAX

Starting and stopping Genesys applications using GAX

The ability to import and install installation using GAX

Deploying of new applications packages in GAX

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Monitoring status of Genesys applications in GAX

Starting and stopping Genesys applications using GAX

The ability to import and install installation using GAX

Deploying of new applications packages in GAX

There are three sections in the Configuration Server configuration file. Which sections relate to the connection to the DB and its information?

Choose 2 answers

confserv

dbserver

log

confserv

dbserver

log

Email alarm reactions are created and applied by which Genesys application?

Message Server

Solution Control Server

Email Server for Java

GAX

Message Server

Solution Control Server

Email Server for Java

GAX

Members of which predefined access group are still able to make changes in the configuration database in read-only mode?

System

default

Super Administrators

None of the above

System

default

Super Administrators

None of the above

Which event does SIP Server send to Stat Server to indicate Stat Server will, from now on, receive events about all objects in resources and environment?

EventRegistered

EventRegisterAddress

EventCallPartyAdded

EventLinkConnected

EventRegistered

EventRegisterAddress

EventCallPartyAdded

EventLinkConnected

GAX has its own Database to store non- configuration dat

True

False

True

False

When creating an Alarm Condition, a reaction script must be applied to complete the object.

True

False

True

False

If the db_storage option is not set to true, the Message Server does not save the audit data to its database.

True

False

True

False

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Lernkarten

Orchestration Server became available in release 8.0. Prior to this, routing was done using URS. Now it is possible to route using only ORS, which option in URS must be configured to do this?

event_arrive =ringing

use_ivr_info=false

strategy=ORS

routing_application = ORS

Which layer does the Stat Server belong to?

Management Layer

Media Layer

Services Layer

User Interaction Layer

Stat Server tracks information and object statuses such as Applications, Host, and Solutions status, and then converts this data into statistical information.

True

False

Each Stat Type is a section (the name of the section is the name of the Stat Type) containing multiple options, select which options apply in the stat type section?

Choose 4 answers

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