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Genesys Offizielle Testfrage

Genesys Offizielle Testfrage

Genesys Offizielle Testfrage

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This flashcard set covers advanced topics in Genesys routing and configuration, focusing on components like the Stat Server, URS, ORS, and their interactions within the Genesys framework. It delves into server configurations, message routing, and application licensing, providing detailed insights into how these elements function together. Ideal for IT professionals and system administrators working with Genesys, this flashcard set helps users understand the intricate setup and management of Genesys applications, ensuring efficient routing and configuration processes.
Flashcards
47
Students
1
Language
English
Category
Computer Science
Level
Other
Created / Updated
13.12.2023 / 15.12.2023
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Flashcards

Which Framework components are not a client to TServer/SIPServer?

Choose 3 answers

To which application does the Solution Control Server (SCS) send the status of Genesys components? 

Choose 2 answers

You are implementing Genesys application to write into the Log DB, what must be configured?

Choose 2 answers

Which application triggers the SCS to process the alarms and execute a reaction when a specific alarm condition is detected?

What are two features of the Configuration Layer?

Choose 2 answers

Which two T-Library messages could follow an "EventRinging" message for an interaction on an Extension?

Choose 2 answers

Which log option determines for the log output to be created, and specify which level?

Is the statement true or false, both primary and backup configuration servers operate with the same configuration database?

You are implementing log storage for the Management layer, which application and options need to be configured? select which applies.

Choose 4 answers

In case you do not active or run this application GDA in your contact center, which functionality will be disabled?

There are three sections in the Configuration Server configuration file. Which sections relate to the connection to the DB and its information?

Choose 2 answers

Email alarm reactions are created and applied by which Genesys application?

Members of which predefined access group are still able to make changes in the configuration database in read-only mode?

Your environment includes 4 Sites. Each site contains 10 Routing points, 20 ACD Queues, and 100 extensions, a total of 1000 Agents, 2000 Agent Logins. What is the number of tserver_sdn licenses necessary to cover the above needs? 

Which event does SIP Server send to Stat Server to indicate Stat Server will, from now on, receive events about all objects in resources and environment?

GAX has its own Database to store non- configuration dat

Which are not valid Genesys Log-Levels? Select the suitable options.

Choose 3 answers

What is the name of the T-Event structure attribute which lists the IVR input data?

When creating an Alarm Condition, a reaction script must be applied to complete the object.

If the db_storage option is not set to true, the Message Server does not save the audit data to its database.

All Genesys Engage products require Sellable Item Licenses.

Which are the supported objects that need configuring for the Media Layer? Select the applicable options.

Choose 4 answers

Which attribute do you check to identify which phone is ringing?

Which designated port is used for communication with network management systems?

Which Genesys applications require a technical license? Select which applies.

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What are two features of the Media Layer?

Choose 2 answers

Which T-Library event message will T-Server/SIP Server send to the routing components indicating the interaction has arrived on the Routing Point?

SIP Server creates and sends a T-Library event message to the routing components, which routing components will receive the message?

Choose 2 answers

Select the two types of licenses that are supported by URS.

Choose 2 answers

Select the true statements about the operations of routing components.

Choose 4 answers

URS provides routing services to the ORS.

In order to install Composer, you need to download Eclipse.

What implements the license type tserver_iscc?

Which routing application executes a set of instructions that uses SCXML logic?

Which application provides a functional module such as interaction handling for the ORS?

Which application allows the process to load the routing script on the DN?

When publishing the routing application, which application must be connected to the Configuration Server?

When the customer calls the contact center, the call arrives at the switch. Next, the switch places the call on route point and sends a message to which application?

ORS processes the SCXML application. At the Target Block, ORS submits a request to which application?

When the message EventRouteUsed is generated, which applications does the SIP Server distributes this to?

Choose 3 answers

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