BECV
Business Benchmark word list.
Business Benchmark word list.
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Lernkarten
benefits
advantages like medical insurance, a company car that employees receive
extras von Firma (Handy/Auto)
cost-effective
good value for the amount of money you paid
kostengünstig
domestic
within the same country
aus dem Inland
disadvantage
to put in a worse position
Nachteil
to justify
to provide a good reason
begründen, rechtfertigen
to offshore
when a company moves part of its activities to another country E.g. call center, factory
etwas in Ausland verlagern
to outsource
to employ companies to do part of your company's work
extern vergeben
pros and cons
advantages and disadvantages
Pro und Contra
the prime
the main or the most
Haupt
business culture
the beliefs and behaviour of a particular company
Unternehmungskultur
to bring in
informal for introducing sth E.g a product (formal to launch)
hineinführen
competitive advantage
having an advantage over your competitors by being better
Wettbewerbsvorteil
customer loyalty
customers that keep doing business with you
Kundenvertrauen
to have confidence
to trust
vertrauen
to have an impact on
to have an effect on
auf etwas auswirken
recommendation
the suggestion to do sth because you think it good
die Empfehlung
a repeat customer
customer who buys again
wiederholende Kunde
revenue
income from doing business (turnover)
Umsatz
a voucher
a piece of paper used to pay for sth
Ein Gutschein
advertisement
an announcement on TV, radio, internet… about a product or job
die Anzeige/Inserat
after-sales service
help given after a purchase has been made
Kundenservice
build long-term relationship
to develop a connection to someone over a long period of time
langfristige Beziehung aufbauen
complaint
statement when you express dissatisfaction
die Beschwerde
customer care
the way customers are looked after
Kundenpflege
customer services manager person responsible for before and after sales
Leiter Kundenservice
discount
to reduce the price
Rabatt
to handle an awkward customer
to deal with a difficult customer
umgehen mit unangenehmer Kunde
profitable
bringing advantages
rentabel
to quote
to give a price for a job or goods
Preisangebot machen
a rapport
to have a good understanding and relationship with sb
harmonisches
a reward/to reward
something given for good work/to give money or an advantage
die Belohnung/jmdn belohnen
subscription
to pay money regularly to belong to an organisation or to receive a magazine or newspaper
Abonnement
according to
to say the information came from another person
gemäss
a valued client
a customer that is appreciated
geschätzte Kunde
to avoid
to try to stop something happening (to prevent)
vermeiden
consequently
as a result of this
folglich
an explanation
a statement giving the reason for sth
die Erklärung
this means that
dass bedeutet
a major client
the main and biggest customer
Haupt Kund
to meet requirements
to fulfil wishes
Forderung erfüllen
