Supply Chain Management 5/12 - Internal Supply Chain, In-Depth

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Marco Kofel

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Marco Kofel

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This flashcard set delves into university-level supply chain management, focusing on internal processes, quality management, and customer requirements. It covers topics like Total Quality Management (TQM), Lean Management, and the PDCA cycle, exploring how these methodologies improve product quality and operational efficiency. The flashcards are particularly useful for students and professionals aiming to understand the intricate details of supply chain optimization and quality control.

Cartes-fiches

Utilisateurs

Langue

Anglais

Catégorie

Economie politique

Niveau

Université

Créé / Mis à jour

22.10.2021 / 23.09.2025

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Which statements regarding Lean Management are true?

Lean Management is not a method for improving processes. Rather, it acts it is a holistic management system centered upon attitude.

Lean Management and Kaizen are not connected; Lean Management is also conceivable without Kaizen!

From a Lean Management perspective, all activities that do not contribute to delivering customer value are considered to be waste.

At the center of the Lean Management mindset is the prevention of waste.

Which statements regarding Requirement Types are true?

Among other things, sales planning and forecasts for customer orders are used to determine independent requirements.

Bills of materials are used to determine independent requirements.

Independent requirements are understood to be sellable products (e.g. finished products).

Estimates are used to determine primary requirements.

Which of the following statements belongs to the User-Oriented Perspective?

Quality lies in the eye of the beholder.

Quality is complying with specifications.

Quality is precise and measurable.

Quality is absolutely and universally recognizable.

Quality is expressed by costs and prices.

Which of the following statements belongs to the Process-Oriented Perspective?

Quality lies in the eye of the beholder.

Quality is complying with specifications.

Quality is precise and measurable.

Quality is absolutely and universally recognizable.

Quality is expressed by costs and prices.

Which of the following statements belongs to the Product-Oriented Perspective?

Quality lies in the eye of the beholder.

Quality is complying with specifications.

Quality is precise and measurable.

Quality is absolutely and universally recognizable.

Quality is expressed by costs and prices.

Which of the following statements belongs to the Transcendental-Oriented Perspective?

Quality lies in the eye of the beholder.

Quality is complying with specifications.

Quality is precise and measurable.

Quality is absolutely and universally recognizable.

Quality is expressed by costs and prices.

Which of the following statements belongs to the Price-Oriented Perspective?

Quality lies in the eye of the beholder.

Quality is complying with specifications.

Quality is precise and measurable.

Quality is absolutely and universally recognizable.

Quality is expressed by costs and prices.

Which statements regarding Lean Management are true?

From a lean management perspective, overproduction is waste.

From a Lean Management perspective, wasteful activities waste time, effort or need space, but do not increase the value of the product.

From a Lean Management point of view, employee's vacation is waste.

Unnecessary movements are, from a Lean Management point of view, waste.

Which statements regarding Kaizen are true?

Kaizen also means an improvement of the salary structure through employee bonus programs.

The Philosophy behind Kaizen is, instead of maintaining (process) innovations over time, they should be continuously further developed until the next innovation leap.

Kaizen also means improvement of processes through the continuous identification of problems.

Kaizen also means improving the company image through continuous customer surveys.

Which statements regarding the term Quality are true?

The quality of products and services does not only include the intended functionality and services, but also their true value and benefits for customers.

The quality of products and services only includes the intended functionality and services as well as theeir value for the company.

The quality of products and services is determined by their ability to to satisfy customers.

The quality of products and services is determined by their ability to satisfy employees.

Which of the following statements belongs to the Primary Requirements?

Among are saleable products (e.g. finished products).

Sales plans and forecasts for customer orders are used to determine demand.

Among them we understand assemblies, components and raw materials.

Among them are low-value materials (indirect goods: auxiliary and operating materials).

Estimates are often used to determine requirements.

Which of the following statements belongs to the Secondary Requirements?

Among them we understand assemblies, components and raw materials.

For the determination of requirements, parts lists are used.

Among are saleable products (e.g. finished products).

Sales plans and forecasts for customer orders are used to determine demand.

Estimates are often used to determine requirements.

Which of the following statements belongs to the Tertiary Requirements?

Among them are low-value materials (indirect goods: auxiliary and operating materials).

Estimates are often used to determine requirements.

For the determination of requirements, parts lists are used.

Among them we understand assemblies, components and raw materials.

Sales plans and forecasts for customer orders are used to determine demand.

Which of the following statements belongs to the A-Act step of the PDCA cycle?

Implement the best proposal and document it the standard.

Problem (Error) recognition, analysis and search for improvement.

Implement and test improvement suggestions.

Test and compare the performance of the improvement suggestions.

Which of the following statements belongs to the P-Plan step of the PDCA cycle?

Implement the best proposal and document it the standard.

Problem (Error) recognition, analysis and search for improvement.

Implement and test improvement suggestions.

Test and compare the performance of the improvement suggestions.

Which of the following statements belongs to the D-Do step of the PDCA cycle?

Implement the best proposal and document it the standard.

Problem (Error) recognition, analysis and search for improvement.

Implement and test improvement suggestions.

Test and compare the performance of the improvement suggestions.

Which of the following statements belongs to the C-Check step of the PDCA cycle?

Implement the best proposal and document it the standard.

Problem (Error) recognition, analysis and search for improvement.

Implement and test improvement suggestions.

Test and compare the performance of the improvement suggestions.

Which statements regarding Total Quality Management (TQM) are true?

TQM also means the development away from traditional quality management to a real quality control.

TQM can be viewed on three levels; on the top level is the "process efficiency."

TQM also means the development away from traditional quality control to a true quality management.

TQM can be seen in three levels; on the top level is the "process effectiveness."

Which statements regarding Total Quality Management (TQM) are true?

In order to increase process effectiveness, TQM places the customer in the center.

After the implementation of TQM, a company no longer requires a quality audit.

TQM requires the introduction of a continuous improvement process.

According to TQM, quality is acheived when a company's processes are suitable to excellently meet specific customer requirements.

Which statements regarding the term Quality are true?

There is no single view about Quality.

The process-related perspective of quality means that it is precise and measurable.

The user-related perspective of quality means that it is precise and measurable.

The product-related perspective of quality means that this it is precise and measurable.

Which statements regarding Kaizen are true?

Kaizen presupposes that management and employees decide together on mostly small preventive measures.

Kaizen assumes that management and employees have a common interest in the success of the company.

Kaizen requires that management and employees work together to identify and snd solve problems.

Kaizen assumes that management decides and employees execute.

Which statements regarding Advanced Planning and Scheduling (APS) are true?

APS covers the entire supply chain (from procurement to sales) and involves suppliers and business partners.

"Material Requirement Planning" and "Production Planning and Scheduling" are functionality that can also be covered by APS.

The Availability check is a topic for procurement and not for APS.

Sales planning is a topic for marketing and not for APS.

Which statements regarding Demand Planning are true?

Heuristic methodss are used e.g. for new product introductions.

Stochastic methods are often used for independent requirements.

Heuristic methods are used for bills of materials.

Deterministic methods are often used for dependent requirements.

Which statements regarding Requirement Types are true?

For the determination of dependent requirements, sales planning and forecasts for customer orders are used.

For the determination of dependent requirements, Bills of Material (BoMs) are used.

To determine dependent requirements, the system often uses estimated values.

Among dependent requirements are assemblies, components and raw materials.

Which statements regarding PDCA Cycle (also Deming Cycle) are true?

PDCA cycle means the steps: "P-Plan" > "D-Debate" > "C-Change"> "A-Abort"

The PDCA cycle stands for a methodical approach, as it is consistently required by Kaizen.

PDCA means the steps: "P-Problem" > "D-Debate" > "C-Change" > "A-Act"

PDCA cycle means the steps "P-Plan" > "D-Do" > "C-Check"> "A-Act"

Which statements regarding Advanced Planning and Scheduling (APS) are true?

APS-Systems contain, in addition to the functionality of PPS systems, also functionality for the integration of business partners.

APS-Systems decouple and separate the Supply Chain between suppliers and customers.

APS Systems are often offered as functional modules of ERP systems.

APS-Systems are the same as ERP systems.

Which statements regarding Requirements Planning are true?

Net requirements result from gross requirements plus inventories.

Net requirements result from gross requirements plus additional requirements and reservations minus existing inventory and open order quantities.

Gross requirements are determined on the basis of demand planning.

Net requirements are determined on the basis of demand planning.

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Supply Chain Management 5/12 - Internal Supply Chain, In-Depth

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