Customer statisfaction is a gap are depending on minimizing gaps 1-4 which are associated with the delivery of service
the most relevant method to estimate the preference score
model preference with linear regression
use of a conjoint analysis?
you can detect which product properties are how much relevant for the customers. so you can design your product by the highest average value
you can alos compare your product to a competitors product
field of capacity managment?
field of demand management?
develop reservations systems
establishing price incentives (anreize)
sheduling work shifts
part time employees
Yield management definition:
„Yield management is a comprehensive system to maximize revenue for capacity-constrainted services using reservation systems, overbooking, and partitioning demand.“ (cmp. Bordoloi/Fitzsimmons/fitzsimmons (2019).
What is a protection level and whats the goal of it?
Protection level is the capacity for each segment
Goal is a optimized protection level for maximising the profit / revenue