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Cartes-fiches	18
Langue	English
Catégorie	Gestion d'entreprise
Niveau	Université
Crée / Actualisé	02.11.2020 / 02.11.2020
Attribution de licence	Non précisé
Lien de web	https://card2brain.ch/box/20201102_itg
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Which of the following is NOT an activity of problem identification?

performing trend analysis of incident records

analyzings information received from suppliers and partners

documenting known errors

detection of duplicate and recurring issues by users, service desk, and technical support

What is not part of problem management?

Problem Identification

Problem Control

Problem Solution

Error Control

What should be reduced by identifying actual and potential causes of incidents, and managing workarounds and known errors regarding the purpose of Problem Management?

likelihood of incidents

risk of failures

amount of interfaces

impact of incidents

Which activity captures the demand for incident resolution and service requests?

Change control

Problem management

Service desk

Service catalogue management

Why do Problems require investigation and analysis in Problem Management?

to identify causes

to develop workaround