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Lernkarten
Countries with the highest number of Internet users as of december 2019
China, India, USA, Indonesia
Global region Internet Penetration rate as of january 2020
Notern Europe, Western Europe, northern america, southern europe
Countries with the highest internet penetration rate as of january 2020
Iceland, Kuwait, Qatar, UAE
Time per dayspent using the internet januar 2020 worldwide
06:13
The next billion: unconnected audiences january 2020
Southern asia, easern asia, eastern affrica, western africa
... of all marketers think their companies won't succeed unless they have a successful DM approach
66%...
The 5 D's of MAnaging DM Interactions
- Digital devices
- Digital platforms
- Digiatl media
- Digital data
- Digital technology
DM (3)
Paid media
owned media
Earned media
Paid media
Advertising
- Paid search
- Display ads
- Affiliate marketing
- Digital signage
Earned media
Partner networks
- Publisher editorial
- Influencer outreach
- Word-of-mouth
- social networks
Owned media
Digital properties
- Website(s)
- Blogs
- Mobile apps
- Social presence
Paid media & Earned media
paid placements
owned media & earned media
Atomisation of conversations through shared APIs and social widgets
owned media & paid media
Atomisation of content into ads
DM Technology
- Data storage
- Data Management
- Data visualization
- CRM
- Tag Manager
- Attribution
- Owned/paid/eard media tools
DM (def, 2)
activities, institutions, and proccesses facilitated by digital technologies for creating, communicating and delivering value for customers and other stakeholders
- Not necessarily online (on the internet)
- digital technologies include e-books, SMS text, games, TV, videos, emails, etc.
DM examples (4)
- Direct mail
- online PR
- Sponsorships
- Social media marketing
Online Marketing (def, 2)
(Internet or web marketing) comprises the planning, organization, implementation and ocntrol of all market-oriented activities using the Internet
- Exlusively online (on the Internet)
- Subset of DM
Online Marketing examples (2)
- Pop-up ads
- Pay-per click (PPC) campaigns
Areas of Operational DM
- Website development
- Search engine optimization (SEO)
- Advertising online (display and paid search)
- Email Marketing
- Marketing on social media
- Metrics and analytics
The 6 I's of the DM mix
- Interactivity
- Intelligence
- Individualisation
- Integration
- Industry restructuring
- Independece of location
Interactivity
- Traditional media (Traditional TV, print, radio media, direct mail communications) -> direct response from the customer
- Digital media (Interactivity, dialogue not monolouge) -> two-way feedback
Intelligence (Market Research)
- Reach
- act
- convert
- engage
Individualisation (Personalization)
Different messages to each customer (or customers in micro- segments)
Integration of Marketing Communications
company <-> Intermediary <-> customer
Intermediary: web, email, phone, mail, person
Industry restructuring
Company <-> Intermediary <-> customer
company <- disintermediation -> customer
company <-> Intermediary (Reintermediation) <-> Customer
Benefits of DM (5)
- Sell - grow sales
- Serve - add value
- Speak - get closer to customers
- Save - sav3e costs
- Sizzle - extend the brand online
Sell- grow sales
- Include direct online sales and offline sales
- Achieved through wider distribution to customers or wider product range or lower prices than offline
Serve - add value
- Achieved through giving customers extra benefits online
- or inform product development through online dialogue and feedback
Speak - get closer to customers
- Two- way dialogue through web interactions (e.g., forums)
- Online marketing research (e.g., formal surveys, monitoring conversations)
save - save costs
- achieved through online email communications, sales, and service transactions to reduce staff, print and postage costs
- Web self service where customers answer queries through online content
Sizzle - extend the brand online
- Achievd thorugh providing new propositions, new offers and new experiences online including building communities
Digital transformation
how organizations, industries, or markets adapt to the digital world
key components of the digtial transformation
- Big data (e.g. efficiency, customer experience)
- Reverse marketing (e.g. customer as marketer)
- Mobile applications
- Internet of things (e.g. wearable devices)
- Automation of business processes (e.g. fully automated restaurant)
Mindset digital transformation
- Focus on end consumer and their needs
- Organizational effort (e.g. cultural, structural standards)
- Can do, collaborative and flexible attitude to the customer
- Agile and adaptable ways of working
- Focus on value creation and breakthrough
- Technology as smart enabler
Digital Publisher and Intermediary Advertising Revenue Models
- CPM (cost per thousand/mile) display advertising on site (e.g. DoubleClick)
- CPC (cost-per-click) advertising on site (also called pay-per-click text ads) (e.g., Google Ads, Google AdSense)
- Sponsorship of site sections or content types (typically fixed fee for a period)
Digital Publisher and Intermediary Commission-Based Revenue models:
- Affiliate revenue (CPS, but could be CPC)
- Transaction fee revenue
Digital Publisher and Intermediary Revenue Models Based on Subscription or Rental of Service
- Subscription access to content or services: Subscriber data access for email marketing “your receive this email because you are in contact with our company as a customer, partner or interested party”.
- Pay-per-view access to documents
Artificial Intellingence
refers to the ability of machines to carry out human tasks and replicate human behavior effectively
weak (narrow) AI
Specific algorithms to solve specific, delimited problems
Many application such as
- Character recognition (e.g. scanning documents, voice recognition software such as Apple’s Sin)
- Personalization of marketing messages
- RankBrain (AIsystem of Google to interpret some search queries)
- Chatbots
- Dynamic pricing (e.g. budget airlines)
- IBM’s AI platform Watson