Englisch business benchmark upper-intermediate

unit 22

unit 22

15

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Set of flashcards Details

Flashcards	15
Language	Deutsch
Category	English
Level	Other
Created / Updated	04.07.2014 / 06.08.2014
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langfristige Beziehungen aufbauen

Keyboard commands:

= turn,

= for-/backward,

= scroll

build long term relationships

Callcenter Mitarbeiter

Keyboard commands:

= turn,

= for-/backward,

= scroll

call centre operative

etw. klären

Keyboard commands:

= turn,

= for-/backward,

= scroll

clear up

Erwartungen übertreffen

Keyboard commands:

= turn,

= for-/backward,

= scroll

exceed expectation

den Kundenstamm erweitern

Keyboard commands:

= turn,

= for-/backward,

= scroll

extend your customer base

einen schwierigen Kunden betreuen

Keyboard commands:

= turn,

= for-/backward,

= scroll

handle an awkward customer

Helpline

Keyboard commands:

= turn,

= for-/backward,

= scroll

helpline

fehlende soziale Kompetenzen

Keyboard commands:

= turn,

= for-/backward,

= scroll

lack of people skills

Verkaufspunkt

Keyboard commands:

= turn,

= for-/backward,

= scroll

point of purchase

Professionalität im Projektmanagement an den Tag legen

Keyboard commands:

= turn,

= for-/backward,

= scroll

project professionalism

guter Draht zu jdm.

rapport

Kundenbindung erzielen

retain a customer

belohnen

reward

wertvolles Feedback

valuable feedback

schriftliche Information

written brief

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