BPM
BPM
BPM
IT: Workflow Management System Diagram
Case: IT Exercise
People: Competence Categorization Scheme
People: Why do firms establish a CoE?
To ensure consistent and cost-effective way of offering BPM services
People: Stages of an enterprise-wide BPM adoption
•Awareness of BPM
Desire to adopt BPM
BPM projects
BPM program
Productize BPM (offering of BPM-related services by a central BPM group)
People: 3 pillars
1. Strategy
2. Delivery
3. Shared Infrastructure
THINK: Amazon (tall trees, pillars) workers (people) have a strategy (1) for delivery (2) of parcels using their trucks (3) shared infrastructure
People: CoE Implementation Pitfalls
No conscience of a need for a BPM CoE
No defined metrics to evaluate the success of BPM CoE
No planned composition of the CoE team
People: Communication flows between process roles
Case: People: Exercise
Culture: Groups
•Omnipresent – every group has a culture
•Overlapping – a person can have multiple cultures
•Heterogeneous – subcultures of groups can exist
Culture: Schein's model of culture
Espoused values = lived values
Culture: Iceberg model
Culture: Functions of organizational culture
•Integration
•Differentiation
•Mobilization
•Legitimization
•Reduction of complexity
•Identification
THINK: immigrant as organization
Culture: Cameron & Quinn's Competing Values Framework
Culture: Delphi study on what makes a BPM Culture
•Customer orientation – proactive and responsive
•Excellence – continuous improvement and innovation
•Responsibility - commitment and accountability
•Teamwork – cross functional
THINK: Delphi - Greek - CERTified
Culture: Culture-Fit Model
Culture: CERT Values
Culture: Values of BPM
Case: Culture: Exercise
IT: Business Process Management System (BPMS)
is a system that supports the design, analysis, execution, and monitoring of business processes on the basis of explicit process models
Core elements of BPM
Strategic Alignment
Governance
Methods
IT
People
Culture
Examples of Processes
•Order-to-Cash
•Quote-to-Order
•Procure-to-Pay
•Issue-to-Resolution
•Application-to-Approval
BPM definition
•BPM IS NOT process modeling, it INCLUDES process modeling
•BPM is NOT an IT system, it INCLUDES an IT System
•BPM is a management discipline that requires an end-to-end organizational view. (cf. Jeston& Nelis, 2008)
•BPM is a holistic and principle-oriented discipline concerned with efficient and effective business processes. (Schmiedel & vom Brocke, 2015)
Evolution of a worker diagram
Business IT Alignment model
Process Profile
Reference model for process architecture
Key activities of strategy
•Business strategy
•Consult with customers
•Benchmark
•Formulate objectives
•Develop process attributes
THINK: Fyre Festival:
Build the strategy first, talk with the customers, check how we're doing, decide what we're actually going to do, and then figure out the details
Strategic alignment matrix
Governance Mechanisms
•Structures
•Authority
•Procedures
THINK: Mech -> big -> SAP
Governance capability areas
•Process management decision making
•Process roles and responsibilities
•Process KPIs
•Process standards
•Process controls
•BPM lifecycle
THINK: Cape of 5 P's with BPML
Governance definition
•The term business process governance refers to the direction, coordination, and control of individuals, groups, or organizations that are at least to some extent autonomous: that is, not directly subject to the same hierarchical authority.
THINK: figher jet formation
Governance structures
Governance: Positioning of process owners
BPM Lifecycle
Indicators of Governance
Case: Governance structure
Process owners for case
Process Improvement Overview
Definition of Lean
•In a business environment, Lean is all about achieving business excellence by focusing on customers and employee development, and by removing waste
Funamental aspect: Respect for people
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Cartes-fiches
Core elements of BPM
Strategic Alignment
Governance
Methods
IT
People
Culture
Examples of Processes
•Order-to-Cash
•Quote-to-Order
•Procure-to-Pay
•Issue-to-Resolution
•Application-to-Approval
BPM definition
•BPM IS NOT process modeling, it INCLUDES process modeling
•BPM is NOT an IT system, it INCLUDES an IT System
•BPM is a management discipline that requires an end-to-end organizational view. (cf. Jeston& Nelis, 2008)
•BPM is a holistic and principle-oriented discipline concerned with efficient and effective business processes. (Schmiedel & vom Brocke, 2015)
Evolution of a worker diagram
Business IT Alignment model
Process Profile
Reference model for process architecture
Key activities of strategy
•Business strategy
•Consult with customers
•Benchmark
•Formulate objectives
•Develop process attributes
THINK: Fyre Festival:
Build the strategy first, talk with the customers, check how we're doing, decide what we're actually going to do, and then figure out the details
Strategic alignment matrix
Governance Mechanisms
•Structures
•Authority
•Procedures
THINK: Mech -> big -> SAP
Governance capability areas
•Process management decision making
•Process roles and responsibilities
•Process KPIs
•Process standards
•Process controls
•BPM lifecycle
THINK: Cape of 5 P's with BPML
Governance definition
•The term business process governance refers to the direction, coordination, and control of individuals, groups, or organizations that are at least to some extent autonomous: that is, not directly subject to the same hierarchical authority.
THINK: figher jet formation
Governance structures
Governance: Positioning of process owners
BPM Lifecycle
Indicators of Governance
Case: Governance structure
Process owners for case
Process Improvement Overview
Definition of Lean
•In a business environment, Lean is all about achieving business excellence by focusing on customers and employee development, and by removing waste
Funamental aspect: Respect for people
The Toyota Way (1/2)
The Toyota Way (2/2)
THINK: this is 2/2, there are 3 answers
Toyota Production System
Jidoka = built-in quality, THINK "jedi", "Build-Ford-Tough"
One piece flow
Kanban = PULL system, visual cards
Lean Transformation Model
Lean Thinking
3 Types of Waste
THINK: Construction job, evening the street (uneveness), due to lack of time (overburden), due to spilling supplies (waste)
7 Types of Muda
8 Deadly Sins of Waste
Muda + Wasted Potential
Flow Efficiency
The Lean Thinking Process (Lean Principles)
Lean Culture
Company culture = sum of mindset and behaviors
Continuous improvement
Respect for people
Commitment from top management
Coaching routine
THINK: Baseball team
Lean Coaching
Kata = daily repetition of movements until the brain does not think about it anymore
Improvement Kata
Coaching Kata
Kaizen
Continous Improvement
4 Purposes of Lean Improvement
(in order)
Easier
Better
Faster
Cheaper
THINK: Eggs, Bacon, Fries, Cheese
Gemba Walks
Observe and improve the processes where the value creation actually happens
the real place
Lean problem solving tools
1. PDCA (plan do check act)
2. 5 Whys (root cause analysis)
3. Fishbone Diagram (cause and effect)
4. A3 (concrete, simple implementatio of PDCA)
Fishbone Diagram
THINK: Fish live in an environment
A3 Model
Steps for A3:
•What problem are we solving? (Background)
•What’s the current situation (Current Conditions)
•What is the optimal solution (Goals/Targets)
•What can we observe? (Analysis)
•What can we do? (Proposed Countermeasures)
•How are we going to do it? (Implementation Plan)
•How did it go? (Follow-up)
Process Innovation Overview
Lean Project Phases
Scoping = Gemba walks, process analysis
Lean Wave = Intro, Diagnose, Design, Plan, Implement
Transition to Continuous = KPIs
