Production and Operations Management

Autumn Semester 2017, Production and Operations Management @D-MTEC, ETH Zurich, Prof. Dr. T. Netland
0 Exakte Antworten 73 Text Antworten 0 Multiple Choice Antworten
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Operations management is...

 ... the activity of managing the resources of the organization that deliver goods and services

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Where in Porter's Value Chain is Operations located?

Lizenzierung: Keine Angabe
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Supplier => Input => Process => Output => Customer

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4M (and extensions)?

Man, Machine, Material, Method

(Money, Measurement, Milleau)

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Market based view?

What does the customer want?

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Resource based view?

What can we offer to the customer?

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SWOT: SW => internal, OT => external, environment

Strength, Weaknesses

Opportunities, Threats

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Political, Economic, Social, Technological, Environmental, Legal

=> To study environment