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Which of the following statements regarding Business Processes is true, and which are false?

According to the SCOR model, order planning would be a sub-process of order fulfillment.

A business process usually begins and ends with the customer.

The order fulfillment process is a typical business process in industry.

Core processes are subordinate to business processes.

Tastatur-Befehle:

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= vor-/rückwärts,

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According to the SCOR model, order planning would be a sub-process of order fulfillment.

A business process usually begins and ends with the customer.

The order fulfillment process is a typical business process in industry.

Core processes are subordinate to business processes.

Which statements about collaboration strategies are true, and which are false?

Vertical collaboration strategies include Strategic Alliances and Coopetition.

The term "coopetition" is composed from the words "competition" and "cooperation."

Expressed expectations are wishes that are conveyed. For example, a "Like" on social media for new sneakers.

"Commitment Intensity" is one of the measures for stronger customer cooperation.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Vertical collaboration strategies include Strategic Alliances and Coopetition.

The term "coopetition" is composed from the words "competition" and "cooperation."

Expressed expectations are wishes that are conveyed. For example, a "Like" on social media for new sneakers.

"Commitment Intensity" is one of the measures for stronger customer cooperation.

Which statements regarding supply chain strategies on the sales side are true, and which are false?

The customer requirements in the B2B and B2C segments are always the same and can be met using identical measures.

The benefit expectations of a customer segment, in terms of quantity, cost, location, time and quality of products and services are irrelevant the supply chain strategy.

In a supply chain strategy, appropriate targets and measures are to be defined for each customer segment.

A supply chain strategy focuses on the benefits generated for customers by the products (and services) created by the company.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

The customer requirements in the B2B and B2C segments are always the same and can be met using identical measures.

The benefit expectations of a customer segment, in terms of quantity, cost, location, time and quality of products and services are irrelevant the supply chain strategy.

In a supply chain strategy, appropriate targets and measures are to be defined for each customer segment.

A supply chain strategy focuses on the benefits generated for customers by the products (and services) created by the company.

Which statements regarding drop shipping are true, and which are false?

Drop shipping and cross-docking are two identical concepts.

Drop shipping is recommended as a logistics concept for bulky products or products with very high value.

Drop shipping means that the goods ordered are delivered directly to the customer by the manufacturer.

Drop shipping can help to minimize logistics costs.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Drop shipping and cross-docking are two identical concepts.

Drop shipping is recommended as a logistics concept for bulky products or products with very high value.

Drop shipping means that the goods ordered are delivered directly to the customer by the manufacturer.

Drop shipping can help to minimize logistics costs.

Which of the following statements regarding E-Commerce Providers are true, and which are false?

Electronic marketplaces can be B2C and C2C.

Flash-Sale providers usually provide cross-channel services.

B2B sales online are referred to as “online direct sales”.

Companies running both a mail-order and an online shop are referred to as “pure player”.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Electronic marketplaces can be B2C and C2C.

Flash-Sale providers usually provide cross-channel services.

B2B sales online are referred to as “online direct sales”.

Companies running both a mail-order and an online shop are referred to as “pure player”.

Which statements regarding EDI are true, and which are false?

EDI is a generic term and not a standard. The principle encompasses all standards for the structured exchange of electronic data.

Disadvantages of EDI are high acquisition costs and the time-consuming reconciliation of master data.

EDI stands for "Electronic Data Integration."

Advantages of EDI include the reduction of manual activities, the acceleration of the communication process and the avoidance of multiple data entries.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

EDI is a generic term and not a standard. The principle encompasses all standards for the structured exchange of electronic data.

Disadvantages of EDI are high acquisition costs and the time-consuming reconciliation of master data.

EDI stands for "Electronic Data Integration."

Advantages of EDI include the reduction of manual activities, the acceleration of the communication process and the avoidance of multiple data entries.

Which of the following statements regarding Efficient Consumer Response (ECR) is true, and which is false?

Efficient Consumer Response (ECR) suggests expanding assortments and service offerings to win new customers.

Efficient Consumer Response (ECR) promotes the transformation of Point-of-Sales (PoS) to Point-of-Difference (PoD).

Efficient Consumer Response (ECR) is a marketing framework for the consumer goods industry.

Efficient Consumer Response (ECR) proposes synchronized production.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Efficient Consumer Response (ECR) suggests expanding assortments and service offerings to win new customers.

Efficient Consumer Response (ECR) promotes the transformation of Point-of-Sales (PoS) to Point-of-Difference (PoD).

Efficient Consumer Response (ECR) is a marketing framework for the consumer goods industry.

Efficient Consumer Response (ECR) proposes synchronized production.

Which of the following statements regarding the technologies used in Efficient Consumer Response are true, and which are false?

The European Article Number (EAN) has replaced the Global Trade Item Number (GTIN).

With Radio Frequency Identification (RFID), data can be both read and written.

A barcode consists of machine-readable optical characters.

Radio Frequency Identification (RFID) works contactless, whereas barcodes do not.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

The European Article Number (EAN) has replaced the Global Trade Item Number (GTIN).

With Radio Frequency Identification (RFID), data can be both read and written.

A barcode consists of machine-readable optical characters.

Radio Frequency Identification (RFID) works contactless, whereas barcodes do not.

Which of the following statements regarding Electronic Markets are true, and which are false?

Highly transparent markets foster the development of electronic markets.

B2B and B2C are examples of applications in Electronic Markets.

“Vertical marketplaces” are sector-specific electronic markets.

Electronic Market actors can be governments, households, and businesses.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Highly transparent markets foster the development of electronic markets.

B2B and B2C are examples of applications in Electronic Markets.

“Vertical marketplaces” are sector-specific electronic markets.

Electronic Market actors can be governments, households, and businesses.

Which statements regarding intermediation in the supply chain are true, and which are false?

The Internet and digitalization can reduce transaction costs.

The more specialized a company's services are in the supply chain, the lower the risk of disintermediation by an upstream or downstream business partner.

For companies that handle high flows of goods and simultaneously process complex information, the risk of disintermediation is rather low.

Intermediation only makes sense if the direct transaction costs between the traders are lower than the cumulative costs via the intermediary.

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

The Internet and digitalization can reduce transaction costs.

The more specialized a company's services are in the supply chain, the lower the risk of disintermediation by an upstream or downstream business partner.

For companies that handle high flows of goods and simultaneously process complex information, the risk of disintermediation is rather low.

Intermediation only makes sense if the direct transaction costs between the traders are lower than the cumulative costs via the intermediary.

Which of the following statements regarding Mass Customization are true, and which are false?

Changing a smartphone’s background image is referred to as self-customization.

Mass customization offers variants for customers to choose from and allows a customer to indiviually configure a product or service.

Mass customization aims to produce unique products near mass-market price.

Hard customization cannot occur at the Point of Sale (PoS).

Changing a smartphone’s background image is referred to as self-customization.

Mass customization offers variants for customers to choose from and allows a customer to indiviually configure a product or service.

Mass customization aims to produce unique products near mass-market price.

Hard customization cannot occur at the Point of Sale (PoS).

Which statements about network levels are true, and which are false?

The institutional network level regulates the legal, shareholding and cooperative linkages.

The three classical network levels are "goods networks," "information networks" and "financial networks".

On the basis of the goods network, the optimization of financial results (financial network) is targeted.

The five network levels only interact each other irregularly.

The institutional network level regulates the legal, shareholding and cooperative linkages.

The three classical network levels are "goods networks," "information networks" and "financial networks".

On the basis of the goods network, the optimization of financial results (financial network) is targeted.

The five network levels only interact each other irregularly.

Which of the following statements regarding the success factors for network types are true, and which are false?

The success factor for innovation networks is the scalability of the network.

The success factor for multiplication networks is the standardization of the network.

The success factor for reproduction networks is the process integration of the network.

The success factor for intermediary networks is the utilization of the network.

The success factor for innovation networks is the scalability of the network.

The success factor for multiplication networks is the standardization of the network.

The success factor for reproduction networks is the process integration of the network.

The success factor for intermediary networks is the utilization of the network.

Which statements about the PDCA cycle (also called the Deming cycle) are true, and which are false?

The PDCA cycle stands for a methodical approach, as consistently demanded by Kaizen.

The PDCA cycle contains the steps: Problem (P-Problem) > Debate (D-Debate) > Change (C-Change) > Act (A-Act)

The PDCA cycle contains the steps: Plan (P-Plan) > Debate (D-Debate) > Change (C-Change) > Assess (A-Assess)

The PDCA cycle contains the steps: Plan (P-Plan) > Do (D-Do) > Check (C-Check) > Act (A-Act)

The PDCA cycle stands for a methodical approach, as consistently demanded by Kaizen.

The PDCA cycle contains the steps: Problem (P-Problem) > Debate (D-Debate) > Change (C-Change) > Act (A-Act)

The PDCA cycle contains the steps: Plan (P-Plan) > Debate (D-Debate) > Change (C-Change) > Assess (A-Assess)

The PDCA cycle contains the steps: Plan (P-Plan) > Do (D-Do) > Check (C-Check) > Act (A-Act)

Which of the following statements regarding performance indicators are true, and which are false?

Performance indicators are a "navigation system" and describe how an organization has managed to become better than others.

Viewed in insolation, performance indicators are not very meaningful.

KPIs are strategic and of longer-term character.

Most PPIs measure relatively accurately and are geared toward customers.

Performance indicators are a "navigation system" and describe how an organization has managed to become better than others.

Viewed in insolation, performance indicators are not very meaningful.

KPIs are strategic and of longer-term character.

Most PPIs measure relatively accurately and are geared toward customers.

Which of the following statements regarding risk management for Supply Chain Sustainability is true, and which is false?

If the probability of a sustainability-related occurrence is high, and impact is low: avoid.

If the probability of a sustainability-related occurrence is high, and impact is high: transfer.

If the probability of a sustainability-related occurrence is low, and impact is low: accept & monitor.

If the probability of a sustainability-related occurrence is low, and impact is high: insure & secure.

If the probability of a sustainability-related occurrence is high, and impact is low: avoid.

If the probability of a sustainability-related occurrence is high, and impact is high: transfer.

If the probability of a sustainability-related occurrence is low, and impact is low: accept & monitor.

If the probability of a sustainability-related occurrence is low, and impact is high: insure & secure.

Which statements about Sales & Operations Planning (S&OP) are true, and which are false?

Executive buy-in is sufficient for the successful implementation of the S&OP.

The S&OP process typically addresses a period of 1-6 months.

The S&OP cycle is synchronized with other key decision-making processes.

By their nature, the S&OP process steps represent a sequential iteration with little overlap and are limited in agility to allow time for alignment.

Executive buy-in is sufficient for the successful implementation of the S&OP.

The S&OP process typically addresses a period of 1-6 months.

The S&OP cycle is synchronized with other key decision-making processes.

By their nature, the S&OP process steps represent a sequential iteration with little overlap and are limited in agility to allow time for alignment.

Which of the following statements regarding sourcing strategies in the context of procurement management are true, and which are false?

During the COVID-19 pandemic, many purchasing managers were happy to have access to alternative sources of supply as part of a multiple sourcing strategy.

Single sourcing always means local sourcing.

Domestic sourcing describes procurement abroad and aims to achieve good purchasing conditions.

Sole sourcing describes the involuntary restriction to one supplier per procurement object.

During the COVID-19 pandemic, many purchasing managers were happy to have access to alternative sources of supply as part of a multiple sourcing strategy.

Single sourcing always means local sourcing.

Domestic sourcing describes procurement abroad and aims to achieve good purchasing conditions.

Sole sourcing describes the involuntary restriction to one supplier per procurement object.

Which of the following statements regarding strategic and operative procurement are true, and which are false?

Strategic procurement tends to take a longer-term view when making decisions.

Strategic procurement is primarily focused upon improving effectiveness of decisions.

Operative procurement evaluates long-term opportunities across multiple sites.

Strategic procurement is focused upon making the most out of one-off procurement opportunities.

Strategic procurement tends to take a longer-term view when making decisions.

Strategic procurement is primarily focused upon improving effectiveness of decisions.

Operative procurement evaluates long-term opportunities across multiple sites.

Strategic procurement is focused upon making the most out of one-off procurement opportunities.

Which of the following statements regarding the strategic orientation of Supply Chain Sustainability are true, and which are false?

Legally minimal reporting regarding supply chain is typical for an adapted strategy.

It is a common defensive strategy to delegate stakeholder management to associations.

Communicating past sustainability improvements is typical for a reactive strategy.

Supplier sustainability awards are a common element of a proactive strategy.

Legally minimal reporting regarding supply chain is typical for an adapted strategy.

It is a common defensive strategy to delegate stakeholder management to associations.

Communicating past sustainability improvements is typical for a reactive strategy.

Supplier sustainability awards are a common element of a proactive strategy.

Which of the following statements regarding Supplier Sustainability Audits are true, and which are false?

Auditors monitor suppliers’ employee sustainability awareness.

Auditors review suppliers’ product and service quality.

Auditors assess sustainability management system compliance.

Auditors check supplier Health & Safety compliance.

Auditors monitor suppliers’ employee sustainability awareness.

Auditors review suppliers’ product and service quality.

Auditors assess sustainability management system compliance.

Auditors check supplier Health & Safety compliance.

Which statements regarding "Total Quality Management" (TQM) are true, and which are false?

Determining organizational responsibilities is one of the activities for implementing TQM.

Total Quality Management focuses on the customer in order to increase process effectiveness.

The initiation of a continuous improvement process is one of the activities required when implementing TQM.

The three levels of TQM are meta-management level, strategy level and execution level.

Determining organizational responsibilities is one of the activities for implementing TQM.

Total Quality Management focuses on the customer in order to increase process effectiveness.

The initiation of a continuous improvement process is one of the activities required when implementing TQM.

The three levels of TQM are meta-management level, strategy level and execution level.

Which statements regarding "Total Quality Management" (TQM) are true, and which are false?

FMEA and Six Sigma are possible methods within the framework of TQM.

TQM describes the evolution from quality control to quality management.

The implementation of a cost controlling system belongs to the activities required for the implementation of TQM.

The emergence of TQM led to the paradigm shift "from quality management to quality control."

FMEA and Six Sigma are possible methods within the framework of TQM.

TQM describes the evolution from quality control to quality management.

The implementation of a cost controlling system belongs to the activities required for the implementation of TQM.

The emergence of TQM led to the paradigm shift "from quality management to quality control."

Which of the following statements regarding the transaction phases is E-Commerce are true, and which are false?

Drop shipments are part of the agreement phase.

Reviews are part of the information phase.

Viral marketing is part of the stimulation phase.

The fulfillment phase ends with the successful delivery of a purchased item.

Drop shipments are part of the agreement phase.

Reviews are part of the information phase.

Viral marketing is part of the stimulation phase.

The fulfillment phase ends with the successful delivery of a purchased item.

Mock Exam 2 - Supply Chain and Logistics

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