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CCM SEM 2

Corporate Culture & Cross-Cultural Management (2018-FS) International Management ZHAW

Corporate Culture & Cross-Cultural Management (2018-FS) International Management ZHAW


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Cartes-fiches 72
Langue English
Catégorie Culture générale
Niveau Université
Crée / Actualisé 08.03.2018 / 05.06.2020
Attribution de licence Non précisé
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What are the three layers of social behavior?

What does the first layer of social behavior consist of (Universal)?

  • The human nature
  • Universal values
  • Commonly shared world view

Explain the Cultural layer of social behavior:

  • Cultural diversity

  • Humanity relies more on its culture than anatomy for adaption and survival
  • Different cultures develop as living conditions are different from each other
  •  

Explain the Cultural layer of social behavior:

  • Function of culture

Building trust is extremely important for prosperity:

Higher levels of trust -> lower interpersonal violence

Higher levels of trust -> effective organizations and productive workforce

Effective organizations -> productive workforce

Productive workforce -> welfare

"There is no example in history where people first create economic and commercial relations and then establish a culture. People first establish a common language, agreed-upon codes of behavior, and a shared sense of purpose - to wit, social capital. Only when social cultures are well developed is there enough social trust to support commercial and governmental institutions.

Culture at two levels:

  1. Psychic or psychological level: focuses on the internalized norms, attitudes and behavior of individuals from a particular culture.
  2. Institutional level: looks at national (or group) culture embodied in institutions (government, education, economic instiutions, business organizations).

Caveat

  • Withstand the "culturalist impulse" (impulse to mainly explain people's behavior with a "cultural difference")
  • Also withstand the denial of culture motivated by political correctness considerations.

Explain the Personal layer of social behavior.

  • Individual biography and genetic pre-disposition form our personality
  • Having the same cultural roots does not mean that one is identical in his / her behavior
  • In that sense: Every person is unique

How do intercultural conflicts occur? (simply put)

  • We are only partially conscious about our mental programming
  • If people from different cultures meet, they tend to interpret the other person's behavior by basing their interpretation on one's own cultural value system

Define what stereotyping is.

  • Categorizing all members of a group as having the same characteristics. Each and every member of a group of people. In doing so, we also tend to exaggerate the differences between groups.
  • Selective and inflexible perception
  • Often judgmental - either in the positive or in the negative direction
  • Often instantaneous

Define what generalization is.

  • Categorizing many members of a group as having similar characteristics.
  • Flexible perception
  • Formulate one or more hypotheses and test them in your new cultural environment