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Marketing 1 online FHNW / Chapter 1

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Kartei Details

Karten 35
Sprache English
Kategorie Marketing
Stufe Universität
Erstellt / Aktualisiert 18.11.2013 / 18.12.2016
Lizenzierung Kein Urheberrechtsschutz (CC0)
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Goals of Marketing

Attract new customers by promising superior value

Keep and grow current customers by delivering satisfaction

Define Marketing

The process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return

What is the old view of Marketing?

Making a sale - telling and selling

What is the new view of Marketing?

Satisfying customer needs