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Patrik Steuer
This flashcard set covers university-level concepts in communication management within project management. It explores various aspects of information exchange, including the use of tools like blogs, wikis, and Google Docs, as well as the importance of documentation and reporting. The flashcards delve into the roles of stakeholders, the management of expectations, and the impact of communication on project success. Ideal for students and professionals in project management, this set helps understand how effective communication can enhance project performance and stakeholder engagement.
Karten
24
Lernende
7
Sprache
Englisch
Kategorie
BWL
Stufe
Universität
Erstellt / Aktualisiert
08.12.2013 / 08.05.2017

Lernkarten

Organizational process assets

Include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned and historical information that help people understand, follow and improve business processes in a specific organization

Stakeholder register

Public document that includes details(name, position, role in project, contact information, maybe expectations) about the stakeholders

Stakeholder management strategy

Basic information like, names, level of interest, level of influence, and potential management strategies for gaining support. Contains sensible information, some people don?t write it down.

Communications management plan

Document that guides project communications, is part of the overall project management plan

Extrovert

75% of general population are extroverts, they enjoy talking to other people.

Communication

58% through body language, 35% how the words are said and 7% through the content of words

Number of communications channels

(n(n-1))/2 where n is the number of people involved

Expectations management matrix

A Matrix which rank scope, time and cost goals in order of importance and provide guidelines on how to balance the triple constraint

Performance reporting

Work performance information and measurements, forecasted completion dates, quality control measurements, the project management plan, approved change requests, and deliverable are all important inputs to performance reporting. Two key outputs of performance reporting are performance reports and forecasts.

Status reports

Describe where (time, cost, scope) the project stands at a specific point in time.

Progress reports

Describe what the project team has accomplished during a certain period.

Forecasts

Predict future project status and progress based on past information and trends

groupthink

conformance to the values or ethical standards of a group

slacker

People who avoid work

Cyberslackers

Spending work time online with non-work-related activities

SharePoint portal

Custom Web sites to access documents and applications stored on shared devices

Goolge Docs

Create, share and edit documents, spreadsheets and presentations online

wiki

Web site designed to enable anyone who accesses it to modify content. Main Benefits: Better documentation, Improved trust and information sharing, Sustained growth

Project documentation

Business case. Project charter, scope statement, stakeholder analysis, WBS, Gantt chart, cost estimate and so on ?

Project description

Should include project objective, scope, assumptions, cost information and schedule information

Lessons-learned report

Reflective statement documenting important things they have learned from working on the project. Often a part of the project summary report

Project archives

Complete set of organized project records that provide an accurate history.

Project Management SW

Communicating information about individual projects and multiple projects across the organization

Blogs

Are easy to use journals on the Web that allow users to write entries, respond, upload pictures and post comments

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