OM (Chapter 10)

Capability of a manufacturing or service resource such as a facility, process, workstation, or piece of equipment to accomplish its purpose over a specified time period.

• Maximum rate of output per unit of time
• Units of resource availability

short-term:

• amout of overtime scheduled for the next week
• numberof emergency room nurses on call during a downtown festival weekend
• number of all center workers to staff during the holiday season

long-term:

• Construction of a new manufacturing plant
• expanding the size and number of beds in a hospital
• number of branch banks to establish in a new market territory

1. Add or share equipment (Leasing of equipment)
2. Sell unused capacity (to other firms)
3. Change labor capacity and schedules (overtime)
4. change labor skill mix (hire the right people)
5. shift work to slack periods

1. Vary the price (cheap on weekends)
2. Provide customers with information (automated messages)
3. Advertising and promotion ( After holiday sales)
4. Add peripheral goods/ services (movie theatre rentals at slow times)
5. Provide reservations

Set of principles that focuses on increasing total process throughput by maximizing the utilization of all bottleneck work activities and workstations.

Amount of money generated per time period through actual sales.

Anything that limits an organization from moving toward or achieving its goal.

Constraint of the capacity of a resource (Machine, employee)