ITIL FOUNDATION
Karteien für ITIL Foundation Examen
Karteien für ITIL Foundation Examen
Set of flashcards Details
| Flashcards | 142 |
|---|---|
| Students | 39 |
| Language | English |
| Category | Computer Science |
| Level | Other |
| Created / Updated | 29.03.2016 / 01.03.2024 |
| Licencing | Not defined |
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A Service Request is best defined as?
Error Control is carried out by which ITIL discipline?
You are a Change Manager for a large company. On Friday evening Problem Management submit an urgent RFC. There's been a failure within the infrastructure of the production CRM System and a Change is required urgently to resume the Service. As time is very limited which of the following Change activities might you for go?
Service Support & Service Delivery are 2 of the 5 core books within ITIL. Which 3 of the following titles complete the core group ?
Some well known methods of Service Desk charging include: (Select 3)
Which of the following Incident Management responsibilities is the Service Desk responsible for?
Of the following classifications, what are the 3 types of Technical models that should be considered when implementing a Service Desk?
Within the realm of Security what do the letters C.I.A stand for,
