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Kartei Details

Karten	142
Lernende	39
Sprache	English
Kategorie	Informatik
Stufe	Andere
Erstellt / Aktualisiert	29.03.2016 / 01.03.2024
Lizenzierung	Keine Angabe
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Flip-Modus

A Service Request is best defined as?

Every Incident not being a failure in the IT Infrastructure.

Every Incident that results in a failure in the IT Infrastructure.

Every Request for Infrastructure moves (e.g.. Office move)

Every Request for Information not pertaining to the IT Infrastructure.

Error Control is carried out by which ITIL discipline?

Incident Management

Change Management

Problem Management

Configuration Management

Capacity Management

You are a Change Manager for a large company. On Friday evening Problem Management submit an urgent RFC. There's been a failure within the infrastructure of the production CRM System and a Change is required urgently to resume the Service. As time is very limited which of the following Change activities might you for go?

Build

Authorisation

Testing

Review

Service Support & Service Delivery are 2 of the 5 core books within ITIL. Which 3 of the following titles complete the core group ?

The Business Perspective

Application Management

Planning to Implement Security Management

Service Management

ICT Infrastructure Management

Some well known methods of Service Desk charging include: (Select 3)

Service Entitlement