POM Chapter 11 - Organizational Control and Change

The process by which managers monitor and regulate the efficiency and effectiveness
of the workers in an organization is called _____.

The formal monitoring, evaluation, and feedback systems that allow managers to
determine if the organization's strategy and structure are working according to plans
are known as _____ systems.

Which of the following types of control allows managers to anticipate problems before
they arise?

During the input stage, managers use __________ control procedures to anticipate
problems before they occur.

RST Consulting screens job applicants by viewing their résumés electronically and
using several interviews to select highly skilled people. By doing so, the managers at
RST consulting ensure that the wrong candidates are not picked for a particular job. This
is an example of:

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials
that are sourced from suppliers. It follows a three-step approval process to select new
suppliers and ensures that they are aware of raw material specifications. This is an
example of:

Which of the following types of controls do managers use during the conversion stage
to gain feedback on the conversion process?

Which of the following types of controls helps monitor the quality of goods or services
provided during the production process?